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toga217's avatar
toga217
Helpful | Level 5
8 years ago
Solved

Dropbox Desktop App on Mac OS X 10.11.

On my MacBook Pro I have OS X 10.11.6 El Capitan running. Since today the dropbox app does not work any more. I have already reinstalled the dropbox app, deleted the .dropbox folder and loaded system updates within 10.11., but it still crashes immediately after starting it.

 

Here is the error log from console:

Process:               Dropbox [2630]
Path:                  /Applications/Dropbox.app/Contents/MacOS/Dropbox
Identifier:            com.getdropbox.dropbox
Version:               52.4.58 (52.4.58)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Dropbox [2630]
User ID:               504

Date/Time:             2018-06-21 15:31:12.791 +0200
OS Version:            Mac OS X 10.11.6 (15G21013)
Report Version:        11
Anonymous UUID:        B037AF64-0432-1264-216E-4007AC3C

Sleep/Wake UUID:       F6D3CFD2-4EC6-43D4-BD98-369354AACF5D

Time Awake Since Boot: 7300 seconds
Time Since Wake:       2400 seconds

System Integrity Protection: disabled

Crashed Thread:        0  CrBrowserMain  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGSEGV)
Exception Codes:       0x0000000000000000, 0x0000000000000000

Thread 0 Crashed:: CrBrowserMain  Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib            0x00007fff929e6f72 mach_msg_trap + 10
1   libsystem_kernel.dylib            0x00007fff929e63b3 mach_msg + 55
2   com.apple.CoreFoundation          0x00007fff84a76114 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation          0x00007fff84a755dc __CFRunLoopRun + 1356
4   com.apple.CoreFoundation          0x00007fff84a74e28 CFRunLoopRunSpecific + 296
5   com.apple.HIToolbox               0x00007fff8f655935 RunCurrentEventLoopInMode + 235
6   com.apple.HIToolbox               0x00007fff8f65576f ReceiveNextEventCommon + 432
7   com.apple.HIToolbox               0x00007fff8f6555af _BlockUntilNextEventMatchingListInModeWithFilter + 71
8   com.apple.AppKit                  0x00007fff92ff1df6 _DPSNextEvent + 1067
9   com.apple.AppKit                  0x00007fff92ff1226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454
10  com.apple.AppKit                  0x00007fff92fe5d80 -[NSApplication run] + 682
11  com.dropbox.Tungsten              0x000000011248792a 0x112480000 + 31018
12  org.chromium.ContentShell.framework    0x000000011265fe56 0x112528000 + 1277526
13  org.chromium.ContentShell.framework    0x000000011265f444 0x112528000 + 1274948
14  org.chromium.ContentShell.framework    0x0000000112695fe3 0x112528000 + 1499107
15  org.chromium.ContentShell.framework    0x000000011268569d 0x112528000 + 1431197
16  com.dropbox.Tungsten              0x0000000112487935 0x112480000 + 31029
17  libffi.6.dylib                    0x000000010dff5994 ffi_call_unix64 + 76
18  libffi.6.dylib                    0x000000010dff4cd1 ffi_call + 1249
19  objc._objc.cpython-35m-darwin.so    0x000000010e7394a3 PyObjCFFI_Caller + 1875
20  objc._objc.cpython-35m-darwin.so    0x000000010e74e316 0x10e722000 + 181014
21  libdropbox_python.3.5.dylib       0x000000010d320f85 PyObject_Call + 101
22  libdropbox_python.3.5.dylib       0x000000010d3e92d3 PyEval_EvalFrameEx + 24563
23  libdropbox_python.3.5.dylib       0x000000010d3edea2 0x10d313000 + 896674
24  libdropbox_python.3.5.dylib       0x000000010d3ee780 0x10d313000 + 898944
25  libdropbox_python.3.5.dylib       0x000000010d3e8fd3 PyEval_EvalFrameEx + 23795
26  libdropbox_python.3.5.dylib       0x000000010d3ee702 0x10d313000 + 898818
27  libdropbox_python.3.5.dylib       0x000000010d3e8fd3 PyEval_EvalFrameEx + 23795
28  libdropbox_python.3.5.dylib       0x000000010d3edea2 0x10d313000 + 896674
29  libdropbox_python.3.5.dylib       0x000000010d3ee780 0x10d313000 + 898944
30  libdropbox_python.3.5.dylib       0x000000010d3e8fd3 PyEval_EvalFrameEx + 23795
31  libdropbox_python.3.5.dylib       0x000000010d3edea2 0x10d313000 + 896674
32  libdropbox_python.3.5.dylib       0x000000010d3ee780 0x10d313000 + 898944
33  libdropbox_python.3.5.dylib       0x000000010d3e8fd3 PyEval_EvalFrameEx + 23795
34  libdropbox_python.3.5.dylib       0x000000010d3ee702 0x10d313000 + 898818
35  libdropbox_python.3.5.dylib       0x000000010d3e8fd3 PyEval_EvalFrameEx + 23795
36  libdropbox_python.3.5.dylib       0x000000010d3edea2 0x10d313000 + 896674
37  libdropbox_python.3.5.dylib       0x000000010d3e32be PyEval_EvalCodeEx + 78
38  libdropbox_python.3.5.dylib       0x000000010d34a6fd 0x10d313000 + 227069
39  libdropbox_python.3.5.dylib       0x000000010d320f85 PyObject_Call + 101
40  libdropbox_python.3.5.dylib       0x000000010d32142e PyObject_CallMethod + 318
41  libdropbox_bootstrap.dylib        0x000000010a8f6434 df_run + 257
42  com.getdropbox.dropbox            0x000000010a3c3b33 0x10a3c2000 + 6963
43  libdyld.dylib                     0x00007fff954cb5ad start + 1

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