cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
If you know more about files sizes, you can make more informed decisions about which files you upload and then you can maximize the space in your Dropbox Basic account?

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox Finder integration no longer showing - macOS Big Sur 11.1

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

Flant
Helpful | Level 5

Because they just don’t care. They really don’t.

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

Sandrokan
Helpful | Level 5

I have now 23 conversations with dropbox.zendesk ... some have >100 messages.

Last messages are

 

DB: My name is ABCD, and I am a member of the Advanced Support team here at Dropbox. I just wanted to update you and let you know we're still working on this. I'll get back to you as soon as I have more information.

 

Me: ok

 

After a few days:

 

DB: Thank you for your reply. To help resolve the issue as quickly as possible, please send me a screen recording showing the issue. 

 

Me: sorry but this is quite offensive. Please read the previous email exchange with the help desk. I've been
debugging the issue with DB with months, sending literally hundreds of
messages and doing every kind of tests including reinstalling DB,
rebuilding the database, deleting cache etc. and at some point it was
admitted from the team that it was an issue with the software and you
were debugging it. I've asked for updates and the answer was "we are working on it"
Now I can't see any reason why you need to ask me to reproduce the
issue again. I'm not a beta-tester. Kind regards

--

Then I thought I was too rude. But maybe not that much, because...

 

DB: Thanks for your reply. My name is XYZ , and I will be helping you, while ABCD is out of the office. 
As I understand it the Dropbox desktop application isn't syncing, and the sync icons stay blue until Finder is relaunched. 
The engineers have informed me that due to the age of this issue, they need new information....

 

 

Please suggest an appropriate answer

 

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

mpelzsherman
New member | Level 2

I'm having this same issue, and the suggested workarounds aren't working for me. Has a general solution been found yet?

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

smithysmithy
New member | Level 2

Unacceptable. With all the troubleshooting now required just to get DB to work properly — and with poor product support to boot — I'll be moving my cloud storage to a DB competitor as soon as possible. 

Who's talking

Top contributors to this post

  • User avatar
    smithysmithy New member | Level 2
  • User avatar
    mpelzsherman New member | Level 2
  • User avatar
    Sandrokan Helpful | Level 5
  • User avatar
    Flant Helpful | Level 5
What do Dropbox user levels mean?
Need more support?