I have now 23 conversations with dropbox.zendesk ... some have >100 messages.
Last messages are
DB: My name is ABCD, and I am a member of the Advanced Support team here at Dropbox. I just wanted to update you and let you know we're still working on this. I'll get back to you as soon as I have more information.
Me: ok
After a few days:
DB: Thank you for your reply. To help resolve the issue as quickly as possible, please send me a screen recording showing the issue.
Me: sorry but this is quite offensive. Please read the previous email exchange with the help desk. I've been
debugging the issue with DB with months, sending literally hundreds of
messages and doing every kind of tests including reinstalling DB,
rebuilding the database, deleting cache etc. and at some point it was
admitted from the team that it was an issue with the software and you
were debugging it. I've asked for updates and the answer was "we are working on it"
Now I can't see any reason why you need to ask me to reproduce the
issue again. I'm not a beta-tester. Kind regards
--
Then I thought I was too rude. But maybe not that much, because...
DB: Thanks for your reply. My name is XYZ , and I will be helping you, while ABCD is out of the office.
As I understand it the Dropbox desktop application isn't syncing, and the sync icons stay blue until Finder is relaunched.
The engineers have informed me that due to the age of this issue, they need new information....
Please suggest an appropriate answer
