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Dropbox Move to new PC

Dropbox Move to new PC

jonharp165
New member | Level 2

I have a new PC. It gave me the option to move files and desktop to new PC using dropbox.com/move

It wasn't clear quite how it worked and now it is saying that the account is different from before (but isn't) and switch account does nothing.

I have tried uninstalling and reinstalling on both PCs but am running into the same issue that it says the accounts are not the same.

 

Any suggestions?

3 Replies 3

Re: Dropbox Move to new PC

Walter
Dropboxer
Hey there @jonharp165, thanks for using Dropbox and welcome aboard!

I'm assuming that you used these steps to do this - correct me if I'm wrong please. 

Just to make sure we're on the same page, could you send me a screenshot of the exact error you're getting?

Thanks a bunch!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Move to new PC

AnneFrance90
New member | Level 2

no suggestions

Re: Dropbox Move to new PC

Mark
Super User II

@AnneFrance90 there has been suggestions made. If its not helped we at least need to know why 🙂


 


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Top contributors to this post

  • User avatar
    Mark Super User II
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    AnneFrance90 New member | Level 2
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    Walter Dropboxer
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