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Dropbox Passwords remains blank.

Dropbox Passwords remains blank.

H_dropver
Explorer | Level 3

Recently I upgraded to windows 8.1 I added Dropbox passwords to chrome and I logged in but without asking for recovery words

it just showed this.

 

Screenshot (3).png

 

I deleted and reinstalled Dropbox passwords but it still didn't fix the problem  I even upgraded from windows 8.1 32 bit to 64 bit

but even that didn't work.

 

Please help all my passwords are in Dropbox passwords.

1 Accepted Solution

Accepted Solutions

Re: Dropbox Passwords Problem

Walter
Dropboxer

Hey @H_dropver, sorry to jump in, but can you clear your browser's cache and try again? 


Apart from that, make sure to update your Chrome to the latest version and if the issue persists, try another browser as well. 

 

If you happen to be on the Basic plan, note that you can use Dropbox Passwords on up to 3 devices. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

12 Replies 12

Re: Dropbox Passwords Problem

Megan
Dropboxer

Hi @H_dropver, how are you today? 

 

Does this happen on a specific browser? If so, could you possibly disable the extension, and then enable it again to see if that changes things? 

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Passwords Problem

H_dropver
Explorer | Level 3

This happened on google chrome

Re: Dropbox Passwords Problem

Walter
Dropboxer

Hey @H_dropver, sorry to jump in, but can you clear your browser's cache and try again? 


Apart from that, make sure to update your Chrome to the latest version and if the issue persists, try another browser as well. 

 

If you happen to be on the Basic plan, note that you can use Dropbox Passwords on up to 3 devices. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Re: Dropbox Passwords Problem

H_dropver
Explorer | Level 3

Thank you it worked

 

Dropbox passwords is blank

HarryH
Explorer | Level 3

I am having the same issue as others with blank passwords extension, clearing my browser cache and my chrome doesn't need updating doesnt work. I have to basic plan. It works on my phone but i have tried multiple computers and broewsers,and everytime i open the chrome passwords extension i get the same blank screen with the picture 

Re: Dropbox passwords is blank

Hannah
Dropboxer

Hey @HarryH, thanks for reaching out to us.

 

I moved your post under this relevant thread, I hope that's alright.

 

Is it possible that you're using Passwords on 3 devices already? 

 

With the Basic plan, you are limited to using Passwords on only 3 devices, could that be the case with you as well?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox passwords is blank

HarryH
Explorer | Level 3
It is definitely possible but how do I manage my devices to tell?

Re: Dropbox passwords is blank

Walter
Dropboxer

Hey @HarryH, sorry to jump in here, but you should be able to find the devices that are linked to your Dropbox account on this page

 

Apart from that, you can access your Dropbox Passwords settings from the waffle icon on the upper left corner on your account's homepage

 

I hope this helps and please keep us posted with any updates, Harry! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Need help with something else? Ask me a question!
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Re: Dropbox passwords is blank

HarryH
Explorer | Level 3

I cleared the accounts logged into passwords, now i cannot get into my passwords account as i dont know my recovery code. I can log into my dropbox account just not my dropbox passwords account. Is there any way to unlock my account as if i reset it i belive i will loose them all

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