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Re: Dropbox app not initialising and also unable to uninstall desktop app

Dropbox app not initialising and also unable to uninstall desktop app

xpirouette
New member | Level 2

An error message pops up: 

 

See the logfile

'C:\Users\[name of computer]\AppData\Roaming\Dropbox\bin\Dropbox.exe.log' for details

 

Would be thankful if anyone can advise!

 

 

 

 

1 Accepted Solution

Accepted Solutions

Re: Dropbox app not initialising and also unable to uninstall desktop app

Jane
Dropboxer
 
Hey xpirouette
 
Thanks for your prompt reply with the error log, much appreciated! 
 
This error has occured because of the incorrect level of permissions when the Dropbox application was installed. Please see the steps below to fix it: 
 
#1. Verify that the Windows UAC levels are set to default levels. This can be changed in your Security settings in the control panel. If you’d liek more details about UAC levels please have a look at the Microsoft Community
#3. Download the newest version of the Dropbox application. 
#4. Once you have downloaded the install file, double-click on the file to run the installer. Please do NOT launch the installer by right-clicking on the file and selecting "Run as admin" as this will lead to incorrect install permissions.
#5. During the installation, you may be prompted for the Admin username and password of your computer. Please be sure and provide the username and password of your Admin user account on your computer.
#6. Finally, when prompted, enter the email address of the Dropbox account you are using on this computer and if needed, check the advanced preferences to apply any Selective Sync settings
#7. Last but not least, please sign back in on your account. 
 
If this persists, please let me know in your reply! 
 
Kind regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

5 Replies 5

Re: Dropbox app not initialising and also unable to uninstall desktop app

Mark
Super User II
You need to tell us what the log file says... thats just a link to it 🙂

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Dropbox app not initialising and also unable to uninstall desktop app

xpirouette
New member | Level 2

Right oops here you go:

 

Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.
Traceback (most recent call last):
File "dropbox", line 2, in <module>
File "multiprocessing\__init__.pyo", line 84, in <module>
File "_multiprocessing.pyo", line 12, in <module>
File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: The specified module could not be found.

Re: Dropbox app not initialising and also unable to uninstall desktop app

Jane
Dropboxer
 
Hey xpirouette
 
Thanks for your prompt reply with the error log, much appreciated! 
 
This error has occured because of the incorrect level of permissions when the Dropbox application was installed. Please see the steps below to fix it: 
 
#1. Verify that the Windows UAC levels are set to default levels. This can be changed in your Security settings in the control panel. If you’d liek more details about UAC levels please have a look at the Microsoft Community
#3. Download the newest version of the Dropbox application. 
#4. Once you have downloaded the install file, double-click on the file to run the installer. Please do NOT launch the installer by right-clicking on the file and selecting "Run as admin" as this will lead to incorrect install permissions.
#5. During the installation, you may be prompted for the Admin username and password of your computer. Please be sure and provide the username and password of your Admin user account on your computer.
#6. Finally, when prompted, enter the email address of the Dropbox account you are using on this computer and if needed, check the advanced preferences to apply any Selective Sync settings
#7. Last but not least, please sign back in on your account. 
 
If this persists, please let me know in your reply! 
 
Kind regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Dropbox app not initialising and also unable to uninstall desktop app

croplead
Explorer | Level 3

This is really frustrating-I cannot start nor uninstall dropbox so please stop advising to try  these actions! The program will not run. The program will not uninstall. So now what can I do to uninstall dropbox so that I can reinstall it?

Re: Dropbox app not initialising and also unable to uninstall desktop app

Jane
Dropboxer
Hey @dropdead
 
Sorry to hear that the uninstall process on your computer did not work for you.
 
If you’re on a Windows computer, to fix this issue, would you mind opening the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager"? Then please click on the "Processes" tab to see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device. You may need to click "Show processes from all users" to check all processes.
 
Once you are viewing these processes, if you see any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox, please perform the following steps for each applicable process:
 
  • Click on the line that references the process to select it
  • Click on "End Process"
 
If you’re working on a Mac, to fix this issue, would you mind opening the 'Activity Monitor' utility on your computer, normally located under Applications > Utilities, to see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device?
 
Once you have launched 'Activity Monitor', if you see any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox. Could you please perform the following steps?
 
  • Click on the line that references the process to select it
  • Click on the 'X' at the top left corner of the screen. Be careful not to click on the 'X' that closes the window, but the one that will 'Force a process to quit'.
 
After you've done so, please follow these steps to uninstall the application. 
 
Once you do, you can then download the latest stable version of the application following the previous hyperlink. 
 
Hope this is helpful to you, please let me know the results in your reply! 
 
Thanks, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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