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Dropbox app will not open on my MacBook Air M1.

Dropbox app will not open on my MacBook Air M1.

evansz
Explorer | Level 3

I downloaded dropbox and I have it installed on my computer but when I go to open it to sign into my account I the page never opens. This is true for the icon on the top right of my computer. I cannot sign in because it never opens. After a while it says that there is no connection even though I always have strong internet connection. 

3 Replies 3

Re: Dropbox app will not open on my MacBook Air M1.

Walter
Dropboxer
Hi @evansz, thanks for using Dropbox and welcome to our Community!

Could you please try the offline installer and let me know how it goes?

If the issue persists, I'd appreciate a screenshot so that I can have a visual too.

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox app will not open on my MacBook Air M1.

evansz
Explorer | Level 3

It still didn't work. And my file of my screenshot is too big to upload. 

https://drive.google.com/file/d/1DMpf_FaAba3t4wOKrtNa3axcpv8b2zSt/view?usp=sharing 

That is a link to the screenshot hopefully that will work. 

Re: Dropbox app will not open on my MacBook Air M1.

Hannah
Dropboxer
Hey @evansz, sorry to jump in here. 

I'm afraid we cannot open the link to your screenshot, but can you uninstall the Dropbox application and then reinstall it from this link to see if that works?

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropboxer
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    evansz Explorer | Level 3
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    Walter Dropboxer
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