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MikeLV
5 years agoExplorer | Level 4
Dropbox app won't start on M1 Mac running Big Sur
I just got a new MacBook Air M1 running BigSur. Dropbox does show up in the Finder sidebar and it appears the Dropbox files and folders on my Mac have synced with Dropbox.com. However the dropbox icon does not show up in the tool bar at the top of the screen. Plus, I downloaded the Dropbox app but it won't start. error message is shown below. I am not on a network share. Don't know what is the deal with permissions. Suggestions?
- Thanks for providing the full error-log MikeLV.
Could you please try an advanced reinstall with admin privileges and let me know how it goes?
While at it, please make sure that there's no antivirus or firewall that might be causing issues.
Keel me posted with your progress!
25 Replies
- victoriabaum5 years agoExplorer | Level 4
I have same problem and have 2T Pro, 3 allowed. Works on iPhone and old MacBook Air 😞
- Walter5 years ago
Dropbox Community Moderator
Hey there MikeLV & victoriabaum, thanks for posting on our Community and sorry to hear about this.
Could both of you please click on the hypertext from your error message and send us the full error log?
This will help us assist further! - MikeLV5 years agoExplorer | Level 4
Thank you for getting back to me. The error message I receive is at the top of this stream. FYI I have deleted and re-downloaded the installer numerous times and always get the same result. Also shut down and restarted the computer after deleting the installed app and the installer. None of that worked. I am running Mac OS BigSur version 11.4.
You asked for the full error log. It is very long. Here it is:
bn.BUILD_KEY: Dropboxbn.VERSION: 125.4.3474bn.constants.WINDOWS_SHELL_EXT_VERSION: 48bn.is_frozen: Truemachine_id: 3c855c8f-1be4-5167-9ada-50e978519c94pid: 12896ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='Mike', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Michael Vaughn', pw_dir='/Users/Mike_1', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='Mike', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Michael Vaughn', pw_dir='/Users/Mike_1', pw_shell='/bin/bash')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'mike', 'Patty', 'Mike', '_nsurlstoraged', '_serialnumberd'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'mike', 'Patty', 'Mike', '_nsurlstoraged', '_serialnumberd'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/Mike_1'appdata: '/Users/Mike_1/.dropbox/instance1'real_path='/Users/Mike_1/.dropbox/instance1'mode=0o40700 uid=501 gid=20parent mode=0o40700 uid=501 gid=20dropbox_path: '/Users/Mike_1/Dropbox'real_path='/Users/Mike_1/Dropbox'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/dp/6dr17q2s32s1p26mmx5tt44m0000gn/T'real_path='/private/var/folders/dp/6dr17q2s32s1p26mmx5tt44m0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "dropbox/client/main.pyc", line 819, in wrapperFile "dropbox/client/main.pyc", line 6472, in finish_dropbox_bootFile "dropbox/client/message_queue.pyc", line 307, in _wrappedFile "dropbox/client/main.pyc", line 6005, in _init_components_for_accountFile "dropbox/client/main.pyc", line 5932, in create_sync_engineFile "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engineFile "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 275, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 219, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 149, in __init__File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 223, in __init__File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 597, in _init_new_engine_lockedFile "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__File "extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied" - Walter5 years ago
Dropbox Community Moderator
Thanks for providing the full error-log MikeLV.
Could you please try an advanced reinstall with admin privileges and let me know how it goes?
While at it, please make sure that there's no antivirus or firewall that might be causing issues.
Keel me posted with your progress! - MikeLV5 years agoExplorer | Level 4
It worked! I must tell you, the Terminal thing is not easy to figure out but after a couple tries, I got it.
- Tim T.4 years agoExplorer | Level 3
The advanced reinstall works (as does re-initializing the drive, reinstalling the macOS, and then restoring files/applications/etc from a Time Machine backup previous to the appearance of the problem). However, the Cannot Start Dropbox error keeps coming back—in some cases after any restart, or after sleep (note: my SSD is set to never sleep), or—as in this last reinstall of Dropbox—upon the first attempt to start Dropbox at the end of the install process. I have made sure the Dropbox app is allowed incoming traffic through the firewall, I have excluded the Dropbox app from being scanned by Bitdefender anti-virus.
Dropbox has become unusable. This is a REAL problem, as I use it to coordinate with colleagues (other consultants) for work. If Dropbox doesn't fix this new (only began in the last two weeks - no changes in my software/OS during that time) problem soon, I will have to abandon it for some other cloud service. I like Dropbox and have never had problems like this before.
- MikeB24 years agoExplorer | Level 3
My M1 Mac started showing this "Couldn't start Dropbox" error this morning. I've uninstalled, reinstalled (126.4.4618), and performed the advanced reinstall, always with the same error on startup. I finally renamed the DropBox folder then reinstalled. It recognized it as a "new" install, but still ended up with the same error message.
Error file contains:
bn.BUILD_KEY: Dropboxbn.VERSION: 126.4.4618bn.constants.WINDOWS_SHELL_EXT_VERSION: 48bn.is_frozen: Truemachine_id: 81473c3e-02f8-54bb-bc0e-2632fb565d70pid: 10648ppid: 1uid: 502user_info: pwd.struct_passwd(pw_name='user', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='User', pw_dir='/Users/user', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='user', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='User', pw_dir='/Users/user', pw_shell='/bin/bash')euid: 502gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'mjbunnell', 'user', 'mike', 'boinc_master', 'boinc_project'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'mjbunnell', 'user', 'mike', 'boinc_master', 'boinc_project'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/user'appdata: '/Users/user/.dropbox/instance1'real_path='/Users/user/.dropbox/instance1'mode=0o40700 uid=502 gid=20parent mode=0o40755 uid=502 gid=20dropbox_path: Nonenot foundparent not foundsys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/vw/hs31tvjn26d1mypmb2zsztn80000gp/T'real_path='/private/var/folders/vw/hs31tvjn26d1mypmb2zsztn80000gp/T'mode=0o40700 uid=502 gid=20parent mode=0o40755 uid=502 gid=20Traceback (most recent call last):File "dropbox/client/main.pyc", line 834, in wrapperFile "dropbox/client/main.pyc", line 6622, in finish_dropbox_bootFile "dropbox/client/main.pyc", line 5689, in _create_root_for_accountFile "dropbox/client/main.pyc", line 6818, in create_dropbox_folderFile "dropbox/fsutil.pyc", line 655, in safe_makedirsFile "os.pyc", line 223, in makedirsPermissionError: [Errno 1] Operation not permitted: '/Users/user/Dropbox' - Megan4 years ago
Dropbox Community Moderator
Hey MikeB2, thanks for posting your error log here!
Does the error remain after an Advanced re-install, and rebooting your device?
Keep me posted, and we'll take it from there. - MikeB24 years agoExplorer | Level 3
Lori,
Yes, the error persists after regular & advanced re-install, and reboots...
- Megan4 years ago
Dropbox Community Moderator
Hi MikeB2, thanks for the info!
Would it be okay for me to reach out to you via email, so we can have a closer look into this together?
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