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Dropbox department “dep”

Dropbox department “dep”

Jabarca
New member | Level 2

Hello, this is an odd request but does anybody know what department does the email dep@dropbox.com belong to?

I’m a IT student in Costa Rica who sometimes work with my community formatting computers and whatnot that have been donated (it’s good practice) so kids can use them and be able to participate in whatever activities they’re enrolled at. We recently received a donation of a MacBook and when I installed the OS I received the following message “this Mac will be configured automatically by Dropbox,inc” and the following phone number and email: [email removed as per Community Guidelines]. We contacted the person who donated and they explained that the laptop was discovered by them on the Las Vegas airport around 2018 and they tried to give it to the lost and found people of the airport but they didn’t accept it, so they took it as brought it to their home.

Basically, I want to know if there’s any possibility for that MacBook to be removed from the database so we can format it and donate it to a kid.

I apologize for any spelling mistake and for the long read.

2 Replies 2

Re: Dropbox department “dep”

Mark
Super User II

Have you emailed that email as yet?


 


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Re: Dropbox department “dep”

Megan
Dropboxer
Hey @Jabarca, thanks for posting to our Community! 

As a first step, do you happen to have a screenshot of the message you mentioned above? 

Also, just to clarify, do you wish to uninstall the app and delete all its content? 

Keep me posted!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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