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Dropbox desktop error on Mac

Dropbox desktop error on Mac

crystalhzf
New member | Level 2

Hi, I receive this error message on Mac desktop. How do I resolve this? 

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 124.4.4912
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 6fc7af07-c3fc-5ba8-8d70-cd7b0d7244cf
pid: 1309
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='crystalho', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Crystal H Z F', pw_dir='/Users/crystalho', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='crystalho', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Crystal H Z F', pw_dir='/Users/crystalho', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/crystalho'
appdata: '/Users/crystalho/.dropbox/instance1'
real_path='/Users/crystalho/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/crystalho/Dropbox'
real_path='/Users/crystalho/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/vd/xhw8tc3j5xqdh5ffpt011w8c0000gn/T'
real_path='/private/var/folders/vd/xhw8tc3j5xqdh5ffpt011w8c0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 821, in wrapper
File "dropbox/client/main.pyc", line 6488, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 307, in _wrapped
File "dropbox/client/main.pyc", line 6017, in _init_components_for_account
File "dropbox/client/main.pyc", line 5944, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 275, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 219, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 149, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 223, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 597, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__
File "extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

1 Reply 1

Re: Dropbox desktop error on Mac

Jay
Dropboxer
Hi @crystalhzf, thanks for contacting us!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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