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Dropbox does not migrate properly on a new Mac

Dropbox does not migrate properly on a new Mac

prokudin
Explorer | Level 4

Dear All,

I am migrating my Dropbox to a new computer with the same name and username. After I run Dropbox I get an error message.

Deleting local instance ~/.dropbox and reinstalling Dropbox app  did not help.

 

Any ideas?

 

Here's the message:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 122.4.4867
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 05e08060-5052-5eed-8e78-56a3e2521bad
pid: 1542
ppid: 1
uid: 885600170
user_info: pwd.struct_passwd(pw_name='avp5627', pw_passwd='********', pw_uid=885600170, pw_gid=20, pw_gecos='Alexey Prokudin', pw_dir='/Users/avp5627', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='avp5627', pw_passwd='********', pw_uid=885600170, pw_gid=20, pw_gecos='Alexey Prokudin', pw_dir='/Users/avp5627', pw_shell='/bin/bash')
euid: 885600170
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'avp5627_admin_temp', 'administrator', 'par16'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'avp5627_admin_temp', 'administrator', 'par16'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/avp5627'
appdata: '/Users/avp5627/.dropbox/instance1'
         real_path='/Users/avp5627/.dropbox/instance1'
                mode=0o40700 uid=885600170 gid=20
         parent mode=0o40755 uid=885600170 gid=20
dropbox_path: '/Users/avp5627/Dropbox'
              real_path='/Users/avp5627/Dropbox'
                    mode=0o40700 uid=885600170 gid=20
              parent mode=0o40755 uid=885600170 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=885600170 gid=20
                parent mode=0o40755 uid=885600170 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/8w/4_fsd89948l5xhm8k2b8vzvmtckbx_/T'
         real_path='/private/var/folders/8w/4_fsd89948l5xhm8k2b8vzvmtckbx_/T'
                mode=0o40700 uid=885600170 gid=20
         parent mode=0o40755 uid=885600170 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 807, in wrapper
  File "dropbox/client/main.pyc", line 6300, in finish_dropbox_boot
  File "dropbox/client/main.pyc", line 5835, in _init_components_for_account
  File "dropbox/client/main.pyc", line 5763, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 275, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 216, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 146, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 223, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 597, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__
  File "extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

 

1 Accepted Solution

Accepted Solutions

Re: Dropbox does not migrate properly on a new Mac

Jay
Dropboxer
Hi @prokudin, thanks for joining the Community!

In general, we don't recommend migrating the Dropbox app or folder to another machine using a third party service for the reasons you're experiencing.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Dropbox does not migrate properly on a new Mac

Jay
Dropboxer
Hi @prokudin, thanks for joining the Community!

In general, we don't recommend migrating the Dropbox app or folder to another machine using a third party service for the reasons you're experiencing.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Dropbox does not migrate properly on a new Mac

prokudin
Explorer | Level 4

Dear Jay,

Thank you, it worked!

I did delete my dropbox instance in the terminal

mv ~/.dropbox/ ~/.Trash/dropbox.old

Then I removed /DropboxHelperTools from the /Library (press Command+Shift+G and search /Labrary to go there in Finder).

I then replaced the old Dropbox directory and installed dropbox app from the scratch.

A new directory was created and all files are now synchronized.

Thank you for your prompt help!

Best,

  Alexei

Re: Dropbox does not migrate properly on a new Mac

Jay
Dropboxer
Excellent news, @prokudin! Let me know if you have any further questions in future.

Enjoy the rest of your week!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

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    prokudin Explorer | Level 4
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