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Dropbox doesnt start

Dropbox doesnt start

camencristiana
Explorer | Level 3

bn.BUILD_KEY: Dropbox
bn.VERSION: 30.4.22
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
machine_id: failed
pid: 1010
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='carmen', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Carmen Baruffini', pw_dir='/Users/carmen', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='carmen', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Carmen Baruffini', pw_dir='/Users/carmen', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'albertoliberti', 'carmen', 'macports', 'wd-live', '_xcsbuildagent', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'albertoliberti', 'carmen', 'macports', 'wd-live', '_xcsbuildagent', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: u'/'
real_path='/'
mode=040755 uid=0 gid=0
parent mode=040755 uid=0 gid=0
HOME: u'/Users/carmen'
appdata: u'/Users/carmen/.dropbox/instance1'
real_path=u'/Users/carmen/.dropbox/instance1'
mode=040700 uid=501 gid=20
parent mode=040700 uid=501 gid=20
dropbox_path: u'/Users/carmen/Dropbox'
real_path=u'/Users/carmen/Dropbox'
mode=040700 uid=501 gid=20
parent mode=040755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0100755 uid=501 gid=20
parent mode=040755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: u'/var/folders/qh/l5ksqcfd0gz900bkqyrtts2w0000gn/T'
real_path=u'/private/var/folders/qh/l5ksqcfd0gz900bkqyrtts2w0000gn/T'
mode=040700 uid=501 gid=20
parent mode=040755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5626, in main_startup
File "dropbox/client/main.pyc", line 2430, in run
File "ui/common/uikit.pyc", line 619, in create_ui_kit
File "ui/cocoa/uikit.pyc", line 52, in <module>
File "dropbox/client/ui/cocoa/tray_popup/tray_controller.pyc", line 56, in <module>
File "dropbox/client/ui/cocoa/tray_popup/tray_drop.pyc", line 41, in <module>
ImportError: cannot import name NSFilePromiseReceiver

1 Accepted Solution

Accepted Solutions

Re: Dropbox doesnt start

idenx
Explorer | Level 4

Hello, which mac os x version do you have? I had the same problem and solved it by updating to sierra.

View solution in original post

7 Replies 7

Re: Dropbox doesnt start

Jay
Dropboxer
Hey there, we might need to look into this matter further via a support ticket, however we'd like to confirm if you have already attempted to reinstall the Dropbox desktop application?

If not, please try using this link to install the latest version:

https://www.dropbox.com/downloading?plat=mac&type=full

Let me know how it goes!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Re: Dropbox doesnt start

camencristiana
Explorer | Level 3

Hi,

thank you so much for your quick answer.

I already attemped to reinstall Dropbox, and also to disconnect and connect again my iMac, without success.

I tried again with the latest version you suggested, but it still shows the same error message 😞

Re: Dropbox doesnt start

Jay
Dropboxer
Thanks, just thought I'd check on that.

Since you've already done the steps we can do on the forum, we'd recommend writing in to us here:

https://bit.ly/cm-support

Additionally, please copy and paste the thread URL in the message so we have a reference to our conversation here.

Once you've submitted a ticket, you should get an automated response within which has the ticket ID (7 digits long). Could you reply to this thread with that ID for me to check out the ticket?

Thanks in advance!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Dropbox doesnt start

idenx
Explorer | Level 4

Hello, which mac os x version do you have? I had the same problem and solved it by updating to sierra.

Re: Dropbox doesnt start

Jane
Dropboxer
Hey @idenx
 
Thanks for posting your fix, I appreciate your contribution on the matter! :dart:
 
I have made sure to accept your reply as a solution, so that other users find it easier. :unicorn: 
 
@camencristiana please let us know whether updating to Sierra worked for you or there’s a ticket ID to reference, so as to continue troubleshooting on our official support channel. 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Dropbox doesnt start

Jane
Dropboxer

Hey all, 

 

If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
  
Wishing you a great weekend ahead, 
JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Dropbox doesnt start

daliazs
New member | Level 2

Hi!

 

I am trying to submit a support ticket and can´t for some reason. This is the error I am getting:

 

New and updated mac. What can I do?

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 31.4.25
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
machine_id: failed
pid: 1600
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='daliazaidman', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dalia Zaidman', pw_dir='/Users/daliazaidman', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='daliazaidman', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dalia Zaidman', pw_dir='/Users/daliazaidman', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: u'/'
real_path='/'
mode=040755 uid=0 gid=0
parent mode=040755 uid=0 gid=0
HOME: u'/Users/daliazaidman'
appdata: u'/Users/daliazaidman/.dropbox/instance1'
real_path=u'/Users/daliazaidman/.dropbox/instance1'
mode=040700 uid=501 gid=20
parent mode=040700 uid=501 gid=20
dropbox_path: u'/Users/daliazaidman/Dropbox'
real_path=u'/Users/daliazaidman/Dropbox'
mode=040700 uid=502 gid=20
parent mode=040755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0100755 uid=501 gid=20
parent mode=040755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: u'/var/folders/rk/kbh91x5s3ts15ty2d8dm7q1c0000gn/T'
real_path=u'/private/var/folders/rk/kbh91x5s3ts15ty2d8dm7q1c0000gn/T'
mode=040700 uid=501 gid=20
parent mode=040755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/authentication/manager.pyc", line 703, in _on_register_host_success
File "dropbox/client/authentication/manager.pyc", line 822, in _handle_joining_leaving_cdm_team
File "dropbox/client/relocate_namespace_folders.pyc", line 568, in execute_pending_operations
File "dropbox/_sync_engine_packages/stable/file_system/util.pyc", line 90, in wrapped
File "contextlib.pyc", line 35, in __exit__
File "dropbox/shared/error_util.pyc", line 48, in convert_error
File "dropbox/shared/error_util.pyc", line 35, in convert_error
File "dropbox/_sync_engine_packages/stable/file_system/util.pyc", line 90, in wrapped
File "dropbox/_sync_engine_packages/stable/file_system/pythonos.pyc", line 98, in open
PermissionDeniedError: [Errno 13] Permission denied: u'/Users/daliazaidman/Dropbox/.dropbox-relocate3640a06ba127'

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    daliazs New member | Level 2
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    Jane Dropboxer
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    idenx Explorer | Level 4
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    Jay Dropboxer
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