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Grokitas's avatar
Grokitas
Explorer | Level 3
3 years ago

Dropbox for MacOS is now ready

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
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sixstringbuzz's avatar
sixstringbuzz
Helpful | Level 6
3 years ago

Today, I got the notification on my Mac Dropbox app (Mac OS 13.2) that "Dropbox for macOS is now ready" with a Get Started link to update Dropbox. Clicking on that link took me to the update dialog that told me about the new app, with the new file location, etc. Going through all the update steps seemed to update the app and I had to sign in again, but no movement of files have taken place. My Dropbox files are still in User > Dropbox, not in the Cloud Storage folder (which doesn't even exist). I tried the update a few times with the same behavior each time. My Mac Dropbox app is on 166.4.2920, and I still have the notification to update. 

 

It seems as if the download of the newest version is not happening. Anyone else experience this or know how to force the update to the newest version? What am I missing? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi sixstringbuzz, sorry to hear you're having issues with this.

     

    Can you please clarify if you've given Dropbox full disk access as outlined here?

     

    Also, did you reboot your computer since you first noticed this at all?

     

    Let me know and we'll take it from there.

    • sixstringbuzz's avatar
      sixstringbuzz
      Helpful | Level 6
      3 years ago

      Hello Walter,

       

      Thank you for the reply. I confirmed that Dropbox did already have Full Disk Access. There is no Dropbox item in my Accessibility settings, however. On my OS 13.2 Accessibility settings, I have sections for Vision, Hearing, Motor and General, and none have Dropbox as an item under them. 

       

      After confirming these settings, I restarted my machine and clicked through the upgrade process again, initiated by the banner notification in my Dropbox App, and that worked! The Dropbox folder has moved to Cloud Storage and everything appears to be in the new Dropbox configuration. 

       

      Thank you for your help!

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Glad to see it's sorted now and thanks for keeping me in the loop too sixstringbuzz

         

        See you around the Community and take care!

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