Hello, I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer crashes and I have to force close the program. I can open files from the specific application. For instance, if I open Word and then open a file from word it will open, but if I try to open the same file from the windows file explorer it freezes. I have tried to uninstall and reinstall. Any other suggestions/solutions?

Hi Everybody, Thank you for reporting this. I've notified our Engineering team who is currently investigating. We'll post an update here when we have more information to share. Thanks, ben

A couple weeks ago I noticed that when I'm in the Dropbox folders on my Windows Explorer, the folder open very slowly and navigation has a huge lag. This is problematic as going through a folder system takes ~10 times longer than it needs to. I've searched some other solutions online and the main solution that many forums are suggesting is an issue with Apple iCloud on their computers; however, I do not have iCloud on my computer and have just uninstalled all Apple related Apps that I had on my computer, which were few. There has been no change in how quickly I can load the folders after uninstalling them. Some potentially relevant information: Windows 10 Pro Dropbox App installed on my Computer (v190.4.6383) Connected to my work Dropbox (Dropbox Standard) Connected also to my personal Dropbox (Dropbox Basic) Google Drive installed on my Computer; however, I'm only syncing my Documents folder I tried to update my computer but I'm having issues with a security update (see below). Not sure if that's causing the issue with the Dropbox folders or not. I've restarted my computer twice and still get the same error message.

I have the exact same problem. Navigating my local Dropbox folders on Windows 10 is painfully slow (using arrow keys to scroll through files, etc). It is as though I'm navigating an online cloud interface, not a local directory. This started just a couple of weeks ago and has really degraded the usability of Dropbox.

I think this is really a dropbox problem.It is really impossible that on all computers during the same day occured a problem.Also there are no Dropbox sync icons from that day (I've unistalled OneDrive already and made other steps).

I'm having the same problem here, July 2024, menu is painfully slow, the context menu never opens, and files get stuck for ever to sync. Client service is miserable and only tells me once and again to update hardlinks, seems to be the only solution they have for everything.

Dropbox freezes and crashes my file explorer.

165 Replies

Replies have been turned off for this discussion

Walter
Dropbox Community Moderator
2 years ago
Hey currentj, sorry to hear about this.

Could you please let us know your computer's exact OS version and the version of the desktop app installed there as well?

Are you running any 3rd party apps when you notice the crashes you mentioned by the way?

Let us know more and we'll take it from there.
currentj
Helpful | Level 5
2 years ago
OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045

Dropbox

No 3rd party apps that I am aware of. It seems to happen when I try to open, move, or rename any of the dropbox content.
Calvin2DBX
Dropbox Community Moderator
2 years ago
Hey currentj, thanks for the additional info!

I'm chiming in here to see if we can narrow this down further.

I'd like you to quit the desktop app and see if you can replicate this behavior when Dropbox is not running.
currentj
Helpful | Level 5
2 years ago
It still freezes when I select a file to open in my dropbox folder.
Hannah
Dropbox Community Moderator
2 years ago
Thanks for the update, currentj.

If you're having the same issue with the app closed, that would indicate that this isn't really a Dropbox issue.

I'm sure you've already tried this, but if not, can you also restart your computer, to see if that helps?
currentj
Helpful | Level 5
2 years ago
It is interesting that you believe it isn't a dropbox issue when it only happens with my dropbox folder. All other folders and drives are working appropriately. Yes, I have restarted and checked for other windows updates and storage issues.
Hannah
Dropbox Community Moderator
2 years ago
The thing is, when the app is not running, the Dropbox folder is just like any other folder on your computer.

Can you also check how it behaves in safe mode? Maybe it's a permissions thing that might be affecting this.
VEP
Explorer | Level 3
2 years ago
Hello, I'm having the same issue. Each time I click a file it spins for a long time and the app closes.
When I go to my task manager, under apps I see this message (Windows Explorer - Not responding)
and the power usage is VERY HIGH. I end task and the same issue comes back. I'm using Windows 10.
I've uninstall the app several times, did a compute restart and nothing changes. This issue only happens
with the dropbox files.
Thanks
Jay
Dropbox Community Moderator
2 years ago
Hi VEP, what is the exact version of Windows 10 you are running?

When you previously uninstalled and reinstalled the desktop app, did you perform an advanced reinstallation?
DragonFull
Explorer | Level 4
2 years ago
I also have a similar problem, the application closes itself when the file is pressed and when it is rotated. No message pops up in Windows exlpoater, I have also done a computer reset and uninstalled individual applications.