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currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
Windows
VEP's avatar
VEP
Explorer | Level 3
2 years ago
Hi Hanna, no it does not happen when the app is closed. Only when using the Dropbox app.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry, could you clarify what you mean when you say 'when using the Dropbox app'? Are you trying to open the Word file through the Dropbox desktop application?

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