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Dropbox iOS App - "Recents" not updating

Dropbox iOS App - "Recents" not updating

howardp63
Explorer | Level 3

Although "Recents" works perfectly fine for me on my Dropbox web page, the mobile iOS iphone app has not updated in months.  Every time I open the app I see the "Recent" files as of December 2016, but it is now October 2017 and it hasn't updated since.  I am on iOS  10.3.3 but the iOS has been updated a couple of times since this started and no change.  And the Dropbox iOS App has been updated a number of times as well, including to 68.2 today, and never any change.  Otherwise, the App seems to work fine, but Recents is stuck.  Any suggestions?  Thank you.  

1 Accepted Solution

Accepted Solutions

Re: Dropbox iOS App - "Recents" not updating

Maple
Dropboxer
Hi howardp63,

Can you try signing out then in again?

------------------------------
iOS Engineer @ Dropbox

View solution in original post

6 Replies 6

Re: Dropbox iOS App - "Recents" not updating

Maple
Dropboxer
Hi howardp63,

Can you try signing out then in again?

------------------------------
iOS Engineer @ Dropbox

Re: Dropbox iOS App - "Recents" not updating

howardp63
Explorer | Level 3

That worked, thank you!  I should have thought of that myself!  Much appreciated.  

Re: Dropbox iOS App - "Recents" not updating

Maple
Dropboxer
Hi howardp63,

Glad to hear it worked! This is a known issue and we're working on fixing it. Thanks for your report.

------------------------------
iOS Engineer @ Dropbox

Re: Dropbox iOS App - "Recents" not updating

thomasserr
New member | Level 2
I have the same problem and I have the upgraded package. It is temporary corrected, but after I change some files the problem returns back

Re: Dropbox iOS App - "Recents" not updating

Maple
Dropboxer
Hi thomasserr,

You tried signing out then in? And you're able to see the updated Recents on web but not the iOS app?

------------------------------
iOS Engineer @ Dropbox

Re: Dropbox iOS App - "Recents" not updating

thomasserr1
New member | Level 2

Yes. For 2-3 hours works fine, but then the same problems appear again. I am trying to install a previous version but I cannot

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    thomasserr1 New member | Level 2
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    Maple Dropboxer
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    howardp63 Explorer | Level 3
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