Dropbox keeps connecting on new MacOS Monterey with M1

[Chokobanana]

I recently upgraded to a MacBook Pro with M1 processor. It's running the latest version of Monterey. I've never had problems with Dropbox connections before but on this freshly installed MacBook, it keeps connecting endlessly.

Dropbox is working. I have my files on the computer, BUT with the icon at the top bar is always greyed out. When I click it, it always says "Reconnecting to the internet". If I turn off my Wifi and turn it back on it connects and the icon turns white (as it should). After 10 or seconds it goes back to being grey again.

What may be causing this? Files don't get synced unless I turn on/off the Wifi. 

[Jay]

Hi @Chokobanana, thanks for bringing this to our attention.

Is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router settings could be restricting traffic to the following Dropbox domains?

This will help me to assist further!

[Chokobanana]

Thank you for the reply! 

No I'm not using a VPN. My company has installed "Umbrella roaming client" but it was installed on my previous MacBook as well and Dropbox worked just fine then. I also have Google Drive installed and I noticed that it behaves the same. The very same second that the Dropbox icon becomes greyed-out and starts "Connecting...", Google Drive does the same. So it's not a Dropbox issue (which I originally thought).

I'm working from home so I tried restarting my router without success. I also tried connecting the Wifi through my iPhone (in case it was a provider problem) but both Dropbox and Google Drive disconnect after 10 or so seconds. I also tried turning off Wifi and using a LAN cable without success.

I'm not sure what the issue may be but Catalina worked perfectly. Probably something in Monterey (using 12.4).

[Jay · Accepted solution]

Thanks for the details, it sounds like something is resetting the connection for the connected apps, and it might be OS or related to another app that monitors network traffic.

[Chokobanana]

I contacted our IT department and they confirmed there is a problem with the software they installed. Both Cisco Endpoint Connector and Umbrella Roaming Client had to be updated to newer versions. Now everything is working as it should.

[Jay]

Glad to hear you were able to locate and resolve the issue!

If you need any further assistance in future, please let me know. Enjoy your weekend!