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Dropbox not displaying on iPhone

Dropbox not displaying on iPhone

ccollins10
Helpful | Level 5
Yesterday the Dropbox icon disappeared in the Files app and I can no longer access through there or any other app on iPhone. I’ve already toggled the access button within the files app, cleared cache everywhere, logged in and out, etc… Please advise!
1 Accepted Solution

Accepted Solutions

Re: Dropbox not displaying on iPhone

ccollins10
Helpful | Level 5
Tried all that and it didn’t work. I’ve actually fixed the issue. Doing a hard reset on my iPhone somehow reset it correctly. Dropbox works again.

View solution in original post

3 Replies 3

Re: Dropbox not displaying on iPhone

Walter
Dropboxer
Hey @ccollins10, thanks for joining our Community and sorry to hear you're having issues with this.

Since toggling Dropbox off from your Files app's locations and back on didn't help, could you try completely uninstalling our mobile app from your iPhone and installing it anew?

Let me know how it goes!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox not displaying on iPhone

ccollins10
Helpful | Level 5
Tried all that and it didn’t work. I’ve actually fixed the issue. Doing a hard reset on my iPhone somehow reset it correctly. Dropbox works again.

Re: Dropbox not displaying on iPhone

Walter
Dropboxer
Glad to hear you're back up and running @ccollins10.

Have a lovely week ahead and see you around!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

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    Walter Dropboxer
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    ccollins10 Helpful | Level 5
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