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Dropbox stuck Starting after Big Sur Upgrade

Dropbox stuck Starting after Big Sur Upgrade

dalise
Explorer | Level 4

Just completed an upgrade from Catalina to Big Sur 11.4.

However since the upgrade Dropbox is stuck displaying "Starting" and will not sync to my Dropbox Plus account

I clicked on the icon at the top and checked the preferences page, its showed I was logged in and everything appeared to be correct. 

I proceeded to shutdown and delete the Dropbox application and reinstall. 

During the setup I entered my login details and the App again displayed "Starting" and has been like that for 24hrs.

The Dropbox versions v125.4.3474

Any ideas would be appreciated!

1 Accepted Solution

Accepted Solutions

Re: Dropbox stuck Starting after Big Sur Upgrade

Jay
Dropboxer
Hi @dalise, thanks for messaging the Community!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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View solution in original post

3 Replies 3

Re: Dropbox stuck Starting after Big Sur Upgrade

Jay
Dropboxer
Hi @dalise, thanks for messaging the Community!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Dropbox stuck Starting after Big Sur Upgrade

dalise
Explorer | Level 4

thanks Jay, that fixed the issue!

Re: Dropbox stuck Starting after Big Sur Upgrade

Jay
Dropboxer
Glad to hear it, @dalise, if you have any further queries, feel free to let me know.

Enjoy your week ahead!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

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    Jay Dropboxer
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    dalise Explorer | Level 4
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