Dropbox update android

stephenbigcuddles · ‎05-01-2023

Dropbox will not allow files to be opened, says needs update. Cannot see how to update the app.

Walter · ‎05-03-2023

You should be able to find the relevant option in the app's settings

@Luckystar1952

On your Android device, follow these steps:

1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

Walter
Community Moderator @ Dropbox
dropbox.com/support

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View solution in original post

hmafooz · ‎05-01-2023

Can't open word* documents from my Dropbox app, android. Microsoft word app starts but can't open the file, gives error message "Dropbox update required. To update this file please update your Dropbox app"

I was on the beta app, there was no update available. So I left beta, and uninstalled. Then I installed regular Dropbox, and got the same error

Jay · ‎05-01-2023

Hi @stephenbigcuddles, thanks for bringing this to our attention.

In order to understand what you're seeing, could you attach a screenshot showing this error?

What types of files are you trying to open? What version of Android OS and the Dropbox mobile app are you running?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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Jay · ‎05-01-2023

Hi @hmafooz, thanks for bringing this to our attention.

Could you confirm the exact version of Android OS and the Dropbox mobile app on your device?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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stephenbigcuddles · ‎05-01-2023

Android 7.1.1

Dropbox 326.2.4

Trying to open word document or excel document

Message read 'Dropbox update required'

'To open this file, please update your Dropbox app's

Jay · ‎05-01-2023

Do you have the Word and Excel apps installed on your mobile device, which are required in order to edit those files?

Jay
Community Moderator @ Dropbox
dropbox.com/support

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stephenbigcuddles · ‎05-01-2023

Yes I do, everything was working fine yesterday but not working today.

Jay · ‎05-01-2023

Are you certain that the Word and Excel apps are running normally? Currently the minimum requirement for them is Android 9 or above.

Jay
Community Moderator @ Dropbox
dropbox.com/support

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stephenbigcuddles · ‎05-01-2023

Yes, they open files saved on my tablet.

hmafooz · ‎05-01-2023

Samsung Galaxy S20FE, android 13

Dropbox version 326.2.4

Dropbox update android

Dropbox update android

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