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Dropbox won't start on M1 Big Sur

Dropbox won't start on M1 Big Sur

qc4
Explorer | Level 3

I've migrated over from my old iMac. Since a previous post has mentioned something about stale permission, I've made sure to follow the advanced reinstallation and ran all commands in the Terminal. Still no joy.

 

I also checked system logs and there are lots of logd_helper deny file-read-data warnings pointing to shared object files in Dropbox.app itself, so I can only assume there are still permission issues. 

Screenshot from 2021-06-08 01-31-19.png

 

Please advise.

24 Replies 24

Re: Dropbox won't start on M1 Big Sur

Megan
Dropboxer
Hey @qc4, I hope you're doing well! 

I would like you to locate your Dropbox icon (on the menu or task bar, next to your WiFi) and hover your mouse there and let me know what the status of the Dropbox Desktop application is, please. 

Also, what version of the app do you use there?  

It should look something like that: xxx.3.xxx or xxx.4.xxx. 

Keep me posted.

 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox won't start on M1 Big Sur

qc4
Explorer | Level 3

123.4.4832

 

It translates to "initializing" or "launching."

Screenshot from 2021-06-08 20-11-45.png

Re: Dropbox won't start on M1 Big Sur

Megan
Dropboxer

Thank you for all the additional info @qc4

Can you try this permission fix, and let me know if it does the trick? 

- Click on the Dropbox icon in your menu bar and then click your profile picture or initials
- Select 'Preferences'
- Click on the 'Account' tab
- Hold down the 'Option/Alt' key
- Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option/Alt' key)
-You may be asked for your username and password; these are your computer login credentials, not those for your Dropbox account.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox won't start on M1 Big Sur

qc4
Explorer | Level 3

Unfortunately, that did not help.

Screen Shot 2021-06-09 at 10.32.11 AM.pngScreen Shot 2021-06-09 at 10.32.19 AM.pngScreen Shot 2021-06-09 at 10.32.40 AM.png

Re: Dropbox won't start on M1 Big Sur

Megan
Dropboxer
Hm, I see @qc4.

Can I ask if you're located in China (based on the screenshots you sent) or if you're using a VPN to connect to Dropbox? 

Is the website available for you?

If you uninstall the app, then re-install it, do you see any different behavior? 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox won't start on M1 Big Sur

qc4
Explorer | Level 3

I am not located in China. 

 

The website is available to me (that's how I've been accessing my files.)

 

I have reinstalled four times, two of which are through your advanced reinstall help article.

Re: Dropbox won't start on M1 Big Sur

qc4
Explorer | Level 3

@Megan, please advise how to repair my Dropbox installation. 

 

Re: Dropbox won't start on M1 Big Sur

Megan
Dropboxer
Hey @qc4, can you try to download the latest stable version? 

You can find it here

If you can't do so, let me know.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox won't start on M1 Big Sur

qc4
Explorer | Level 3

Hi @Megan, that did not help. Same error.

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    Megan Dropboxer
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    trexie Explorer | Level 3
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