Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
I am currently running macOS Big Sur 11.4 on a MacBook Pro (15-inch 2016) 2.9 GHz and 16GB memory. I currently use the Dropbox desktop app and have my Smart Sync set to ON. All of my files are 'Up to Date' and no syncing is occurring at the moment.
I have the Activity Monitor open and can see that everything is running normal until I launch Dropbox app, then while the Dropbox App itself stays below 1% CPU usage, the 'DropboxMacUpdate' goes to between 98-100% of CPU usage and just stays there. My fan then kicks in and runs constantly and the computer slows way down and sometimes then freezes requiring a restart. The Dropbox app continues to use significant battery as well.
I have gone through that list and none of the 7 items apply or resolve the issue.
As a note, I just tried fully rebooting again and did not open any applications except the Activity Monitor. DB was not open or running. The Activity Monitor showed everything normal. Then I launch Dropbox, and within less than a minute the DropboxMacUpdate began using 98-99% of the % CPU. No other applications were opened for this test, only the regular system operations, but nothing else changed their usage drastically either.
Is there anything specific I can share to help figure out what the problem is?
Thanks for that. I followed the instructions and Fixed Permissions on both accounts (business and personal) that I am logged into, and it gave me a 'success' window on each. It then spent some time re-syncing some files until it was 'up to date' again.
However the DropboxMaxUpdate is still using 98+% of CPU.
On a related note, in Activity Monitor I am able to STOP the process for DropboxMaxUpdate, which does eliminate the issue for a short period of time, but then eventually it just starts again immediately using 98+% again of the CPU.
Hey @jpworkman & @StevenTillson02! I hope you're doing well!
Can you let me know your desktop app's syncing status?
Also, what version do you use? It should show something like: xxx.4.xxx or xxx.3.xxx
Keep me posted, and we'll take it from there.
I did the following:
1) Turned off Early Releases on dropbox.com
2) Logged out of my DB account on the desktop app
3) Uninstalled and deleted the app
4) Restarted the computer
5) Downloaded and installed the latest (non-beta) version of the Dropbox App (v.125.4.3474)
6) Logged into my accounts and turned on SmartSync (local only)
7) Waited for everything to sync and the DB Desktop app to show is 'Up to Date' with green check box
Everything now seemed to be fixed!! Thank you!
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!