Event Viewer error: CertFindCertificateInStore failed with: (-2146885628) Cannot find object or prop

[Jimbo_Simon]

Everyday when booting up I get 5-7 dropbox errors above in Event Viewer. 

CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

Bbx version 192.1.4605

OS  Microsoft Windows 11 Pro 64-bit
Version      10.0.22631 Build 22631

Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.6 GB
Total Virtual Memory 128 GB
Available Virtual Memory 108 GB

[Megan]

Hey @Jimbo_Simon, welcome to our Community! 

When did this start happening to your Windows device?

Also, is your Dropbox app affected in any way, or does it work without an issue? Feel free to let me know the app's current syncing status. 

Let me know more, and we'll take it from there!

[Jimbo_Simon]

I see it as far back as 2/7/23. That's as far as my event viewer log goes. Dropbox is not always available when I boot up. No Syncing problems on my end, but 1 other user seems to have syncing stall every few days. But that is always cleared up by rebooting.

[Jay]

Hi @Jimbo_Simon, the file dbxsvc.exe is a component that we use as part of the Dropbox Sync Experience. Should you not be a team user, or not sync online-only files, then this file will never start operating. It is, however, created at install for all users regardless of whether you are opted in.

Please note that the issue you are experiencing is technically the volume of times it is writing to the error log, rather than any issue indicated by the process's presence in that error log. In short, due to the way Microsoft categorizes something as report-worthy, we would expect the process to be mentioned in that log 3 times every 24 hours. We want to reassure you that everything is working properly and that doesn't indicate a fault.

With that in mind, we understand that you may not wish to see this behavior and apologize if these entries were concerning to you. We would not recommend attempting to disable dbxsvc.exe. Please note that updating the desktop application or re-installing it will also attempt to re-add this process.

[Jimbo_Simon · Accepted solution]

I am a part of a 3 person company using Business dropbox, 5TB box.. I accept your explanation. Thanks