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File Explorer crashes on dropboxfiles in Windows 11 after update Windows

File Explorer crashes on dropboxfiles in Windows 11 after update Windows

wilfred01
Explorer | Level 3

Windows File Explorer crashes every time I acess the Dropbox folder. It does not crash in any other folder. Here's a few more details...

 - I can access my Dropbox files from within my programs, like vectorworks and Adobe.

 - I uninstalled and reinstalled Dropbox once, and booted my computer more then once.

 - My folder location is D:\DB\Dropbox

 - I can open that folder, but if I click on anything - a folder or file - Explorer freezes

 

Other local files justo open fine.  Assume started after last Windows 11 update. 

Not using Dpbx Beta

Any identified issue and/or solution ??

 

 

1 Accepted Solution

Accepted Solutions

Re: File Explorer crashes on dropboxfiles in Windows 11 after update Windows

Megan
Dropboxer

Hi @wilfred01, let's see what we can find on this! 

 

Have you tried restarting your device by any chance? 

 

If I were you, I'd temporarily disable any antivirus or security programs on my computer too. And then reinstall the Dropbox application, just to see if that test will work. 


You can find specific instructions for reinstalling the Dropbox desktop app in this Help Center article.

 

Let me know!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: File Explorer crashes on dropboxfiles in Windows 11 after update Windows

Megan
Dropboxer

Hi @wilfred01, let's see what we can find on this! 

 

Have you tried restarting your device by any chance? 

 

If I were you, I'd temporarily disable any antivirus or security programs on my computer too. And then reinstall the Dropbox application, just to see if that test will work. 


You can find specific instructions for reinstalling the Dropbox desktop app in this Help Center article.

 

Let me know!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: File Explorer crashes on dropboxfiles in Windows 11 after update Windows

wilfred01
Explorer | Level 3

Thanks Megan,

 

I restarted several times.

Now all firewalls are off.

 

Avast and built-in windows.

 

Although dropbox is currently syncing the problem seems to be solved! but what do I do with security?

 

Can I put the firewalls on again or am I getting the same problems?

 

 

 

 

 

 

 

 

Re: File Explorer crashes on dropboxfiles in Windows 11 after update Windows

wilfred01
Explorer | Level 3

I've re-enabled the Avast and Windows firewalls, restarted the PC and dropbox works perfectly again... many thanks.

regards Wilfred.

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    wilfred01 Explorer | Level 3
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    Megan Dropboxer
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