Folders Appearing and Filling with Empty Folders Every Few Minutes on Mac OS

[BobF18]

Dropbox has begun placing folders within folders in my Documents Folder.  I'm on a new MacBook Pro running the newest operating system, and this just started up yesterday.  Odd thing is I haven't used dropbox in quite some time.

I went on, and deleted everything on both accounts, and the problem persisted, so I deleted my account entirely and got rid of all associated files on the computer, and still the problem persists.  I reactivated one of the accounts so I could come here to ask for help.

The folder is called:

com.apple.app-analytics.production.upload-dropbox

Inside are hundreds of folders with names like below.  There are about 18 per hour:

0D093EEA-1937-446E-B58F-7E530AA20564

[Jay]

Hi @BobF18, thanks for bringing this to our attention.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me posted!

[BobF18]

I followed the link, but it only had instructions for Windows.  I did a search on how to run an advanced reinstall on Mac, but couldn't find a Mac version of that page.

[Jay]

The link contains instructions for Windows, Mac and Linux, you'll need to click the option for Mac to see those steps.

[BobF18]

I see it now.  Sorry about that!

Anyway - I was able to follow the directions to uninstall.  All of the terminal commands worked, but unfortunately, the folder re-created itself within a couple of minutes before I even re-installed, but I still reinstalled and deleted the folder.  A few minutes more and the folder came back.

[Jay]

Do you have any other open apps or services on your machine? Could you try temporarily quitting them, then pausing the Dropbox desktop application, and delete those folders to see if they return?

[BobF18]

Still the same unfortunately.  I even restarted the computer as a 2nd try, but it came right back.

Activity monitor shows only the Dropbox Finder Extension and the dropbox forum (this page).  I force killed the finder extension, but it still appeared.  So weird!

[Walter]

Hey @BobF18 - sorry to jump in here, but could you send us a screenshot of how those folders look on your end so that we can have a visual too?

Do you see any signs of them on the website by the way? 

[BobF18]

Here are two screen shots of some of the files.  I don't see anything online at all - not even the trash can, although it shows that 40% of my space is being used?

The folder inside my documents folder says:

com.apple.app-analytics.production.upload-dropbox

and the folders in there look like this:

[Nancy]

Hi from me too, @BobF18. Do you see any active backups, if you go to this page perhaps? I'm trying to check if the 40% you see on your Dropbox account online are files being backed up from your computer.