We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

TessaSzalk29's avatar
TessaSzalk29
New member | Level 2
7 years ago
Solved

I have an issue where my desktop app won't open. Can you help?

Every time I click on the Dropbox app installed on my desktop, it keeps redownloading the same version (55.4.171). The message starts with "Downloading Dropbox." Once that is loaded, the next message shows: "Installing Dropbox and Dropbox Update." Once that finishes, I get a notification that my app has been updated with the version above. However, the app never opens. 

desktop
Setting up the apps
  • Lusil's avatar
    Lusil
    7 years ago
    Hey there TessaSzalk29!
     
    In order to further investigate on this, I’d recommend proceeding via email due to account-specific info required to troubleshoot. 
     
    Having said that, I was able to locate your open request from my side and I can see that it’s under review by a specialized member of the team. When they have more info, they will get back to you via email. Rest assured, they will do their best to assist you. 
     
    Cheers! :grin:

5 Replies

Replies have been turned off for this discussion
  • TessaSzalk29's avatar
    TessaSzalk29
    New member | Level 2
    7 years ago

    I downloaded the updated version of Dropbox, but when I went back to my applications and clicked on the Dropbox icon, the application will not open.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago
    Did you do all of the other parts first - deleting the hidden files etc.?
  • TessaSzalk29's avatar
    TessaSzalk29
    New member | Level 2
    7 years ago

    I completed #1-4; however, I received the message "Directory not empty" when I inputted the line of code "sudo mv ~/.dropbox ~/.Trash/dropbox.old". Is this an issue?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there TessaSzalk29!
     
    In order to further investigate on this, I’d recommend proceeding via email due to account-specific info required to troubleshoot. 
     
    Having said that, I was able to locate your open request from my side and I can see that it’s under review by a specialized member of the team. When they have more info, they will get back to you via email. Rest assured, they will do their best to assist you. 
     
    Cheers! :grin:

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!