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I have an issue where my desktop app won't open. Can you help?

I have an issue where my desktop app won't open. Can you help?

TessaSzalk29
New member | Level 2

Every time I click on the Dropbox app installed on my desktop, it keeps redownloading the same version (55.4.171). The message starts with "Downloading Dropbox." Once that is loaded, the next message shows: "Installing Dropbox and Dropbox Update." Once that finishes, I get a notification that my app has been updated with the version above. However, the app never opens. 

1 Accepted Solution

Accepted Solutions

Re: Dropbox Won't Open

Lusil
Dropboxer
Hey there @TessaSzalk29!
 
In order to further investigate on this, I’d recommend proceeding via email due to account-specific info required to troubleshoot. 
 
Having said that, I was able to locate your open request from my side and I can see that it’s under review by a specialized member of the team. When they have more info, they will get back to you via email. Rest assured, they will do their best to assist you. 
 
Cheers! :grin:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Re: Dropbox Won't Open

Mark
Super User II

Could you try an advanced reinstall?
https://help.dropbox.com/desktop-web/advanced-reinstall


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Dropbox Won't Open

TessaSzalk29
New member | Level 2

I downloaded the updated version of Dropbox, but when I went back to my applications and clicked on the Dropbox icon, the application will not open.

Re: Dropbox Won't Open

Mark
Super User II
Did you do all of the other parts first - deleting the hidden files etc.?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Dropbox Won't Open

TessaSzalk29
New member | Level 2

I completed #1-4; however, I received the message "Directory not empty" when I inputted the line of code "sudo mv ~/.dropbox ~/.Trash/dropbox.old". Is this an issue?

Re: Dropbox Won't Open

Lusil
Dropboxer
Hey there @TessaSzalk29!
 
In order to further investigate on this, I’d recommend proceeding via email due to account-specific info required to troubleshoot. 
 
Having said that, I was able to locate your open request from my side and I can see that it’s under review by a specialized member of the team. When they have more info, they will get back to you via email. Rest assured, they will do their best to assist you. 
 
Cheers! :grin:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Lusil Dropboxer
  • User avatar
    TessaSzalk29 New member | Level 2
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
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