Install headless on Linux 20.04 RUST PANICKING

[Hal MacLean]

Hi - looking for ideas on this, as it is the first time I've seen it...

I download and install the client app on a Linux Ubuntu 20.04 server, set up on AWS. All seems to go well until I issue:

~/.dropbox-dist/dropboxd

I get the following few lines of extensions loading, followed by an aborted start:

dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._openssl.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._padding.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/apex._apex.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtWidgets.cpython-38-x86_64-linux-gnu.so'
RUST PANICKING -- "Failed to run Python command!" at "app/lib/core/bootstrap/src/python.rs":127
Aborted (core dumped)

Is this a file permission issue, or something incompatible with Ubuntu 20.04? What would you suggest I do to investigate it? I've already followed the 'Advanced Re-install' procedure, but ended up at the same point. I've had this working on a non AWS server before, but just can't seem to get it working on AWS.

Thanks in advance for any suggestions!

[leif_71]

Hi, same here:

~/.dropbox-dist/dropboxd

RUST PANICKING -- "Failed to run Python command!" at "desktop/app/lib/core/bootstrap/src/python.rs":127

Raspbian (Raspios-buster-i386)

XFCE Ok
GTK Ok
Glib Ok
Libappindicator Ok
Nautilus Ok

[Hannah]

Happy Monday, Hal and @leif_71, and sorry for the delay here, I was looking into this on my end. 

Are you still having this issue? 

If so, can I reach out to you via email, so we can look into this more closely?

Thanks! 

(PS. Just let me know if the machine having this issue is connected to the @Hal MacLean account or the @halmaclean one)

[aclopes]

Hi there,

I have exactly the same issue in Ubuntu server 20.04 running on vmware vsphere.

Maybe this is related with ubuntu version and dropbox?

I have dropbox running on several ubuntu vm's on the same host.

Any help would be appreciated! Thnak you

[alleyh]

Is there an answer to this issue that everyone can try?

[wescpy · Accepted solution]

Same as everyone else. The answer here fixed my issue: https://www.digitalocean.com/community/questions/how-to-configure-dropbox-on-ubuntu-20-04

[Hannah]

Hey guys, did you try @wescpy 's suggestion above to see if it helps?

[Hal MacLean]

Thanks @Hannah - I am still unable to get Dropbox running, but I have not yet attempted to update the libraries - I will do so as soon as I can and see if that helps. 

As for the multiple accounts - both of them come back to me, so either will work for email purposes... I am unclear how the two accounts relate to Dropbox, except I do have to run multiple Dropbox accounts for different organizations I am working with. It would seem the two are related to different organizations I must have been logged in as at the time I posted - apologies for the confusion!

[Hal MacLean]

@wescpy - brilliant!

This absolutely worked, and got the service running. Very grateful to you for posting it here - hope that it helps others as well.
I've no idea what those libraries do, or why we had to update them, but I am glad you found that 🙂

[Hal MacLean]

@wescpy - you deserve today's star 🙂

Thank you!

[Hal MacLean]

@Hannah - the response from @wescpy worked for me.
Maybe worth adding it as part of the notes for install, to recommend updating the libraries. The response on Digital Ocean:

"t turns out that not all dependencies needed are installed by default, which the article from Ubuntu 14.04 failed to mention. Here is what I needed to do first:

sudo apt install libc6 libglapi-mesa libxdamage1 libxfixes3 libxcb-glx0 libxcb-dri2-0 libxcb-dri3-0 libxcb-present0 libxcb-sync1 libxshmfence1 libxxf86vm1

After installing these packages, I continued the guide and was able to get Dropbox installed."

Thanks to "ccnyc" for that, and to @wescpy for adding it here.