Install headless on Linux 20.04 RUST PANICKING

[Hal MacLean]

Hi - looking for ideas on this, as it is the first time I've seen it...

I download and install the client app on a Linux Ubuntu 20.04 server, set up on AWS. All seems to go well until I issue:

~/.dropbox-dist/dropboxd

I get the following few lines of extensions loading, followed by an aborted start:

dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._openssl.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._padding.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/apex._apex.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtWidgets.cpython-38-x86_64-linux-gnu.so'
RUST PANICKING -- "Failed to run Python command!" at "app/lib/core/bootstrap/src/python.rs":127
Aborted (core dumped)

Is this a file permission issue, or something incompatible with Ubuntu 20.04? What would you suggest I do to investigate it? I've already followed the 'Advanced Re-install' procedure, but ended up at the same point. I've had this working on a non AWS server before, but just can't seem to get it working on AWS.

Thanks in advance for any suggestions!

[Hannah]

Hey @Hal MacLean, thanks for reaching out!

Would you mind first checking to see if you have the minimum system requirements for installing and using the Dropbox application on your Linux computer?

Let me know what you find. 

[halmaclean]

Thanks Hannah - it's an AWS EC2 instance with 4 core, 16Gb RAM and 300Gb HDD running Ubuntu 20.04. There's plenty of space on the drive.

I've had it running on a lower spec machine under Ubuntu 18.04, but not within AWS. It normally works just fine, so I am a little puzzled about this - any suggestions would be great!

[FarmingHard]

Hello

The same thing just happend to me to. 

~/.dropbox-dist/dropboxd 

Gave this

dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._openssl.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._padding.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/apex._apex.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtWidgets.cpython-38-x86_64-linux-gnu.so'
RUST PANICKING -- "Failed to run Python command!" at "app/lib/core/bootstrap/src/python.rs":127
Aborted

Running on a Google cloud VM instance and it meets all minimum requirements. Ubuntu 20.04.

[T9]

I am getting exactly the same.

[ajaymdesai]

I had this happen in container debian turnkey-core.

[halmaclean]

@Hannah - I am not sure if you saw the post - I meet the minimum requirements so I am hoping there is something more that you could suggest.

Currently I'm attempting to use WebDAV and, occasionally Rsync to get the files I need moved, but they are not uploading reliably and I really need Dropbox to work!

[ajaymdesai]

I solved this by moving from Debian turnkey core to ubuntu and then everything worked.

[halmaclean]

@ajaymdesai  - Good you got it working! What version of Ubuntu?

I am having the issue on Ubuntu 20.04, on AWS... 

[Hal MacLean]

Hi @Hannah - any further ideas for me to try? Would appreciate anything at all right now!