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Hal MacLean's avatar
Hal MacLean
Explorer | Level 4
5 years ago
Solved

Install headless on Linux 20.04 RUST PANICKING

Hi - looking for ideas on this, as it is the first time I've seen it...

I download and install the client app on a Linux Ubuntu 20.04 server, set up on AWS. All seems to go well until I issue:

 

~/.dropbox-dist/dropboxd

 

I get the following few lines of extensions loading, followed by an aborted start:

 

dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._openssl.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._padding.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/apex._apex.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtWidgets.cpython-38-x86_64-linux-gnu.so'
RUST PANICKING -- "Failed to run Python command!" at "app/lib/core/bootstrap/src/python.rs":127
Aborted (core dumped)

 


Is this a file permission issue, or something incompatible with Ubuntu 20.04? What would you suggest I do to investigate it? I've already followed the 'Advanced Re-install' procedure, but ended up at the same point. I've had this working on a non AWS server before, but just can't seem to get it working on AWS.

Thanks in advance for any suggestions!

 

 

desktop
Error Messages
Install
Linux
Setting up the apps

21 Replies

Replies have been turned off for this discussion
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey Hal MacLean, thanks for reaching out!

    Would you mind first checking to see if you have the minimum system requirements for installing and using the Dropbox application on your Linux computer?

    Let me know what you find. 
  • halmaclean's avatar
    halmaclean
    Helpful | Level 5
    5 years ago

    Thanks Hannah - it's an AWS EC2 instance with 4 core, 16Gb RAM and 300Gb HDD running Ubuntu 20.04. There's plenty of space on the drive.

    I've had it running on a lower spec machine under Ubuntu 18.04, but not within AWS. It normally works just fine, so I am a little puzzled about this - any suggestions would be great!

  • FarmingHard's avatar
    FarmingHard
    New member | Level 2
    5 years ago

    Hello

     

    The same thing just happend to me to. 

     

    ~/.dropbox-dist/dropboxd 

     

    Gave this

     

    dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._openssl.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._padding.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/apex._apex.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtWidgets.cpython-38-x86_64-linux-gnu.so'
RUST PANICKING -- "Failed to run Python command!" at "app/lib/core/bootstrap/src/python.rs":127
Aborted

     

    Running on a Google cloud VM instance and it meets all minimum requirements. Ubuntu 20.04.

     

  • T9's avatar
    T9
    New member | Level 2
    5 years ago

    I am getting exactly the same.

  • ajaymdesai's avatar
    ajaymdesai
    Explorer | Level 4
    5 years ago

    I had this happen in container debian turnkey-core.

  • halmaclean's avatar
    halmaclean
    Helpful | Level 5
    5 years ago

    Hannah - I am not sure if you saw the post - I meet the minimum requirements so I am hoping there is something more that you could suggest.

    Currently I'm attempting to use WebDAV and, occasionally Rsync to get the files I need moved, but they are not uploading reliably and I really need Dropbox to work!

  • ajaymdesai's avatar
    ajaymdesai
    Explorer | Level 4
    5 years ago

    I solved this by moving from Debian turnkey core to ubuntu and then everything worked.

  • halmaclean's avatar
    halmaclean
    Helpful | Level 5
    5 years ago

    ajaymdesai  - Good you got it working! What version of Ubuntu?

    I am having the issue on Ubuntu 20.04, on AWS... 

  • Hal MacLean's avatar
    Hal MacLean
    Explorer | Level 4
    5 years ago

    Hi @Hannah - any further ideas for me to try? Would appreciate anything at all right now!

  • leif_71's avatar
    leif_71
    New member | Level 2
    5 years ago

    Hi, same here:

     

    ~/.dropbox-dist/dropboxd

    RUST PANICKING -- "Failed to run Python command!" at "desktop/app/lib/core/bootstrap/src/python.rs":127

     

    Raspbian (Raspios-buster-i386)

    XFCE Ok
    GTK Ok
    Glib Ok
    Libappindicator Ok
    Nautilus Ok

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