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MacOs Finder smartsync integration question

MacOs Finder smartsync integration question

fury88
Explorer | Level 4

Hello DropBox community,

 

For the SmartSync option, is the only place it's available is within the dropbox app itself? I don't see it within the MacOs finders anywhere as a right-click option. It would be nice to get this integrated much like OneDrive has it where there is an icon next to the files and folders that shows you whether its in the cloud or currently local. Or at least within the regular finder an option via right-click. Am I missing something?

 

-Matt

1 Accepted Solution

Accepted Solutions

Re: MacOs Finder smartsync integration question

Megan
Dropboxer
Interesting, @fury88!

Can you check out this helpful article? 

Hopefully, this will do the trick.

 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

13 Replies 13

Re: MacOs Finder smartsync integration question

Rich
Super User II

@fury88 wrote:

I don't see it within the MacOs finders anywhere as a right-click option.


Do you have Finder Integration enabled?

Re: MacOs Finder smartsync integration question

fury88
Explorer | Level 4
Yes. Thanks for the reply!
The only thing I see within the finder is way at the bottom and it’s Send With Transfer. I just looked at screenshots during image search on Google and I’m definitely missing about a dozen options including smart sync. That’s odd.

Ok on Big Sur 11.4.2 and have allowed all permissions. Also uninstalled and reinstalled. Really weird.

Re: MacOs Finder smartsync integration question

Megan
Dropboxer
Hey @fury88, Thanks for posting your question here!

What's your app's syncing status, please? 

Also, what version do you use? It should look something like: xxx.3.xxx or xxx.4.xxx.

Keep me posted, and we'll take it from there.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: MacOs Finder smartsync integration question

fury88
Explorer | Level 4

Hello,

 

No issues with sync status. Everything is up to date as far as syncing.

As far as the version, it's v125.3.3450

 

Please let me know if you need anything else. 

 

-Matt

Re: MacOs Finder smartsync integration question

Megan
Dropboxer

Thanks for writing back with more info, Matt!

It seems you're using the Beta version of our desktop app. This could be the reason you don't see the options.

Go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application.

 

Do you see any difference after that @fury88?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: MacOs Finder smartsync integration question

fury88
Explorer | Level 4

I'm now running v124.4.4912 but there is no difference. 😞 I think I actually turned on beta a couple of months ago to see if I could solve this problem but it didn't make a difference. It's off again. I tried completely removing dropbox, rebooting, re-installing, but no luck. I feel like there is an interfering kernel extension or something?

 

-Matt

Re: MacOs Finder smartsync integration question

Megan
Dropboxer

Hm, I see @fury88

What subscription do you use?

Also, let's try this:

 

  • Click the Dropbox icon on your menu bar.
  • Click your profile picture or initials in the upper right corner.
  • Click Preferences....
  • On the General tab, do you see an option to enable Smart Sync?

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: MacOs Finder smartsync integration question

fury88
Explorer | Level 4

Hi @Megan

 

My subscription is currently Dropbox Plus. There are plenty of references to Smart Sync within Dropbox but I do NOT currently have a smart sync checkbox within my app. It's enabled in my account and I can use the dropbox folder app to smartsync just not built into the finder.

 

Screen Shot 2021-06-17 at 4.24.40 PM.png

Re: MacOs Finder smartsync integration question

Megan
Dropboxer
Happy Friday, Matt!

Can you send me a screenshot of what you see on your end, when you right click a Dropbox file through your Finder @fury88

Cheers.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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