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Max OSX Sierra 10.13.6 using too much CPU

Max OSX Sierra 10.13.6 using too much CPU

hcveramia
Explorer | Level 4

On my 4 month old Mac, dropbox is consuming high amounts of CPU. I followed instructions here https://www.dropbox.com/help/desktop-web/high-cpu-usage and still no resolution.

 

How can we diagnose and fix this?

1 Accepted Solution

Accepted Solutions

Re: Max OSX Sierra 10.13.6 using too much CPU

Lusil
Dropboxer
Hey there @hcveramia
 
Initially, you could give an advanced reinstall a shot, although I’d kindly recommend moving this discussion to email due to account-specific and sensitive info required to further investigate nonetheless. 
 
If you’d prefer the latter, I can send you an email to the email address associated with your Forum profile and we can take it from there. 
 
Please let me know of any update on the matter and I’ll make sure to get back to you as soon as possible. Cheers! :grin:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Re: Max OSX Sierra 10.13.6 using too much CPU

Mark
Super User II
Which version of Dropbox are you running?

Are you using anything like symlinks?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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Re: Max OSX Sierra 10.13.6 using too much CPU

hcveramia
Explorer | Level 4

I ran the terminal command and I did not get a message that there was or wasn't symlinks. Terminal reply returned "

No such file or directory:

 

Drobox version is v55.4.171

Re: Max OSX Sierra 10.13.6 using too much CPU

hcveramia
Explorer | Level 4
Also running Mac desktop latest version on Sierra

Re: Max OSX Sierra 10.13.6 using too much CPU

Lusil
Dropboxer
Hey there @hcveramia
 
Initially, you could give an advanced reinstall a shot, although I’d kindly recommend moving this discussion to email due to account-specific and sensitive info required to further investigate nonetheless. 
 
If you’d prefer the latter, I can send you an email to the email address associated with your Forum profile and we can take it from there. 
 
Please let me know of any update on the matter and I’ll make sure to get back to you as soon as possible. Cheers! :grin:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Lusil Dropboxer
  • User avatar
    hcveramia Explorer | Level 4
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
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