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ianmh
3 years agoHelpful | Level 6
New icon showing up in macOS dock
Today, a Dropbox icon appeared in my dock that wasn't there before. Does anyone know a way to disable it and go back to the old behavior, where the only Dropbox UI was the menu item?
Hi Everybody,
We have resolved this issue. Quit and relaunch your Dropbox app to remove the icon from your dock. In some cases, caching issues require a second quit and relaunch. Please let us know if this issue persists and I will pass that information onto the appropriate team.
Regards,
Ben
39 Replies
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- Hannah3 years ago
Dropbox Community Moderator
Hey ianmh, thanks for your post.
Does this icon take you to your Dropbox folder, when clicked on?
If so, that's actually the normal behavior of the Dropbox app and it can't be disabled through Dropbox.
Perhaps there's a way to hide the icon through your OS settings.
Let me know how it goes.
- jaohar3 years agoHelpful | Level 7
I have the same problem. Yesterday the Dropbox app did not show up in the dock and now it's there permanently. There is no clear way to remove it. I assume something changed with a silent update.
- ianmh3 years agoHelpful | Level 6
Thanks for the reply. Let me be clear that this is *new* behavior -- the icon wasn't there yesterday -- so I don't understand how it can also be the normal behavior. If this is the new normal, a setting to bring back the old behavior would be much appreciated!
- ianmh3 years agoHelpful | Level 6
Here is a Twitter post mentioning the same issue, for what it's worth: https://twitter.com/perrythopolis/status/1648423223753842688
- Jay3 years ago
Dropbox Community Moderator
Hi everyone, could you attach a screenshot showing what you're describing, and the options you get in the context menu when right clicking the icon.
- jaohar3 years agoHelpful | Level 7
- Jay3 years ago
Dropbox Community Moderator
Could you confirm the version of the Dropbox desktop application you're running? You can see this by hovering over the icon in the menu bar.
- jaohar3 years agoHelpful | Level 7
v172.4.7555
- Nancy3 years ago
Dropbox Community Moderator
Is it alright if we open a ticket for each one of you, and look into this further?
- teamvie3 years agoNew member | Level 2
came here for this as well. it just opens the dropbox folder. don't need it. can't unpin it, can't quit it, no option in preferences to remove it, nothing. if i quit dropbox from the menu bar it disappears. 🙄🙄🙄🙄🙄
v172.4.7555
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