Option to record with camera on Dropbox Capture is grayed out

[NiFu]

I do not have the possibility to click on the first option. I tried with an other App (Loom) and the camera worked, so the problem doesn't seem to be my MacBook. Can't somebody help me? 

I can't click on the first option (screen + webcam)I can't click on the first option (screen + webcam)

[Hannah]

Hey @NiFu, sorry to see you're having this issue.

Since you're on a Mac, can you make sure that you've given Dropbox Capture access to your camera through your system preferences?

Let me know how that goes.

[NiFu]

Hi @Hannah, 

Thanks for the answer. Yes, the access to my camera was already given (it worked before). 

For now, I tried again, and I do have the option to record my screen and use my camera. I don't understand what happened, but all seem in order now. 

Thanks for your time! 

[Hannah]

Thanks for the update, @NiFu!

I'm glad to see the issue was resolved.

If it returns, make sure to let us know.

Have a great week ahead!