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Save to camera roll doesn’t work anymore
I updated and suddenly began having an issue. I normally scroll my dropbox files on the iPhone Dropbox app, saving specific photos to my camera roll, either by pressing on them until “save to camera roll” shows, or by exporting and saving to camera roll. Suddenly, since updating, both of these actions lead only to a light gray/white blank file in the camera roll- just a grayed our square with no image. I updated again, but it is still happening.. I can not find a workaround, I can find no way to save from the Dropbox app into my camera roll. Any help would be much appreciated ...
My work around was pulling up the website on my phone. I've got it handled now. Thank you both for you assistance.
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- Lusil
Dropbox Staff
Hello OliviaM, let's see what we can find on this.
Could you go to one of your files, click the ellipsis button that appears next to it, and select export?
If the option doesn't come up, could you tap on share and try saving it locally that way?
Give it a go and let me know of any updates, thanks! Thank you for your help!
Both of those fixes would have halped, had my images not been in dng format! Once I realized this, I re-imported them to dropbox as jpegs, I was able to save to camera roll!
Thank you SO much for your quick assistance!
Hello,
I have the Dropbox app on my iPhone X, I also use Dropbox on my PC - within the last several days I no longer have the option to export nor save images to my camera roll on my phone, or save them in general to my phone. I saw a similar post was made but the OP did not reply to the Dropbox rep, so I'm asking the same question and providing additional info.
My iPhone does not have a pending update, and my Dropbox app is also current. When I select the option to save to my camera roll I receive a response of "Couldn't communicate with a helper application." I'm also attaching the relevant screenshots:
Thank you for any help you can provide,
- Kenneth
Good morning Lusil,
I am unable to do that as well.
- LusilHave you tried rebooting your device and made sure that you don't have any pending OS updates?
How about connecting to a different WiFi network or via cellular data? - Megan
Dropbox Community Moderator
Hey KENAXION, let's try one more thing!
Can you clear your app's cache, and do an uninstall and re-install as shown here?
To clear your cache, please follow the steps listed below:
- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”
Hope this helps! Hello Megan,
I reinstalled the app a couple days ago, there was no change. I just now reinstalled, and cleared the cache - no change.
However, I discovered that I can save pictures from a couple months ago (still no export option) I have to use the "open in" option and I can save those images to my photos. But my most recent images uploaded from my PC, the "open in" option does not work and still returns the "Couldn't communicate with a helper application" error when I try to go that route. I'm obviously unsure if this is an issue with my iPhone, the app, or both but I am getting increasingly frustrated.
