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jkahne's avatar
jkahne
Explorer | Level 4
4 years ago
Solved

Slow sync on Mac M1

Hi,

Switched to a MacBook with the M1 (Big Sur 11.4, Dropbox V126.4.4618).  I am experiencing extremely slow sync rates. 

I've tried:

 - Rebooting the machine

 - Rebooting the router

 - un/reinstalling dropbox

Still taking days to sync file - basically it's in a perpetual sync mode.  It no longer shows how many files, or estimated time - just "Syncing"

WiFi transfer rates at 5 - 8.5kbs

I can't track down the offending files.  I'll find a folder with the blue sync symbol, but no file in the folder has the symbol.

I'm open to advice!

JK

 

  • Hi jkahne, Welcome to the Dropbox Community! 

    This could be caused due to some permissions settings that block Dropbox. 

    Could you try out the steps provided in my reply here

    I'd love to hear how this works out for you. Let me know.

10 Replies

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi jkahne, Welcome to the Dropbox Community! 

    This could be caused due to some permissions settings that block Dropbox. 

    Could you try out the steps provided in my reply here

    I'd love to hear how this works out for you. Let me know.
  • jkahne's avatar
    jkahne
    Explorer | Level 4
    4 years ago

    Lori,

     

    That seems to have done the trick - it took both hard link and permissions, but once I did that and restarted DB it finished syncing up 155 files and quit.

    Thanks for the solution - I'll have to remember that one.

     

    Regards

    JK

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    That'a awesome to hear jkahne

    Don't hesitate to get back to us if anything comes up.
  • jkahne's avatar
    jkahne
    Explorer | Level 4
    4 years ago

    Lori

    I thought that the advice had done the trick.  Then this happened.

     

    I uploaded a 30G .zip file.  It went into the DB folder quickly - only about 20mins to upload.  Then DB started "Syncing" and 48hrs later still reporting 2 more days required to sync. 

     

    I'd upload a screen grab but I can't see how in a reply

     

    Help!? 🙂

    JK

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    I hope you enjoyed your weekend jkahne

    I am just reaching out to ask if the app's status remains in the same state you mentioned in your previous reply. 

    Let me know.
  • CurtM's avatar
    CurtM
    New member | Level 2
    4 years ago

    I'm having a similar problem. I reset the hard links and permissions but ... it is still going very slowly. Any other ideas what to try here? I have been using the Dropbox app on my desktop M1 Mac and have not had this problem until yesterday.

     

    Thank you for your help!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi CurtM, welcome to our Community! 

    Do you still face this? 

    Also, what's the version of the desktop app you have installed on your device? 

    Let me know more, and I'll be happy to help!
  • CurtM's avatar
    CurtM
    New member | Level 2
    4 years ago

    I am not having this problem anymore! The fix described above worked. I had to reboot after doing the two repairs and that fixed it. Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    That's great news, CurtM

    If you need anything else, I'll be one post away!
  • muneeb31's avatar
    muneeb31
    New member | Level 2
    4 years ago

    Amazing, it worked for me too. Life-saving.  😍

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