Slow sync on Mac M1

[jkahne]

Hi,

Switched to a MacBook with the M1 (Big Sur 11.4, Dropbox V126.4.4618).  I am experiencing extremely slow sync rates. 

I've tried:

 - Rebooting the machine

 - Rebooting the router

 - un/reinstalling dropbox

Still taking days to sync file - basically it's in a perpetual sync mode.  It no longer shows how many files, or estimated time - just "Syncing"

WiFi transfer rates at 5 - 8.5kbs

I can't track down the offending files.  I'll find a folder with the blue sync symbol, but no file in the folder has the symbol.

I'm open to advice!

JK

[Megan]

Hi @jkahne, Welcome to the Dropbox Community! 

This could be caused due to some permissions settings that block Dropbox. 

Could you try out the steps provided in my reply here? 

I'd love to hear how this works out for you. Let me know.

[jkahne]

Lori,

That seems to have done the trick - it took both hard link and permissions, but once I did that and restarted DB it finished syncing up 155 files and quit.

Thanks for the solution - I'll have to remember that one.

Regards

JK

[Megan]

That'a awesome to hear @jkahne! 

Don't hesitate to get back to us if anything comes up.

[jkahne]

Lori

I thought that the advice had done the trick.  Then this happened.

I uploaded a 30G .zip file.  It went into the DB folder quickly - only about 20mins to upload.  Then DB started "Syncing" and 48hrs later still reporting 2 more days required to sync. 

I'd upload a screen grab but I can't see how in a reply

Help!? 🙂

JK

[Megan]

I hope you enjoyed your weekend @jkahne! 

I am just reaching out to ask if the app's status remains in the same state you mentioned in your previous reply. 

Let me know.

[CurtM]

I'm having a similar problem. I reset the hard links and permissions but ... it is still going very slowly. Any other ideas what to try here? I have been using the Dropbox app on my desktop M1 Mac and have not had this problem until yesterday.

Thank you for your help!

[Megan]

Hi @CurtM, welcome to our Community! 

Do you still face this? 

Also, what's the version of the desktop app you have installed on your device? 

Let me know more, and I'll be happy to help!

[CurtM]

I am not having this problem anymore! The fix described above worked. I had to reboot after doing the two repairs and that fixed it. Thank you!

[Megan]

That's great news, @CurtM! 

If you need anything else, I'll be one post away!