Startup error on the Dropbox desktop app on macOS Monterey 12.6

Hey JohnSmith4, thanks for bringing this to our attention.

No worries, I have just sent you an email, so we can look into this.

Make sure to get back to me, when you get a chance.

Thanks.

Same problem and their staff can not help me to solve this problem.

Hey Michaelxc23, sorry to hear about this.

Could you maybe share your ticket ID so that we can look it up in our system?

If you could also let us know any troubleshooting steps you may have attempted so far, I'd appreciate it. 

bn.BUILD_KEY: Dropbox
bn.VERSION: 169.4.5684
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 44d2ff93-e52b-53cb-8dd6-87de40ee88fb
pid: 4816
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='Eugene', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Евгений Иванов', pw_dir='/Users/Eugene', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Eugene', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Евгений Иванов', pw_dir='/Users/Eugene', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Eugene', '_xcsbuildagent', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Eugene', '_xcsbuildagent', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Eugene'
appdata: '/Users/Eugene/.dropbox/instance2'
real_path='/Users/Eugene/.dropbox/instance2'
mode=0o40700 uid=502 gid=20
parent mode=0o40700 uid=502 gid=20
dropbox_path: '/Users/Eugene/Library/CloudStorage/Dropbox'
real_path='/Users/Eugene/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/15/z8mjhn_n5jjb8gxmvybnvt6c0000gp/T'
real_path='/private/var/folders/15/z8mjhn_n5jjb8gxmvybnvt6c0000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5185, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "Источник файлов с идентификатором «com.getdropbox.dropbox.fileprovider/c725b030-ccfd-465b-82ca-d990a27687dd» не найден." UserInfo={NSLocalizedDescription=Источник файлов с идентификатором «com.getdropbox.dropbox.fileprovider/c725b030-ccfd-465b-82ca-d990a27687dd» не найден.}

Hi iff99, thanks for taking the time to post here!

It seems you're getting a start-up error on your desktop app. Can you kindly follow the steps mentioned here, and let me know how it turned out? 

Keep me posted! 

Thanks!

In the last 48 hours the dropbox app stop functioning. So I reinstalled. Still not working and this error message keeps coming up

Please help. thank you

And it has this info:

Hi SuuCh10, thanks for posting here! 

Can you please reboot your computer and then relaunch the Dropbox desktop app again, in order to remedy this?

Keep me posted, and we'll take it from there!

Hi

It's not working. I've rebooted my computer before I emailed you the first time and also after you've replied below. Still doesn't work.

Hi SuuCh10, hope it’s OK to jump in. 

Have you also made sure to provide Dropbox with full-disk access on your device? If you’re not sure about this, please check these steps. 

In case that doesn’t make any difference, we can log a ticket for you and have our support team investigate this further.

Keep me updated!