cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Great and all as it is to hear how we use Dropbox, we want to know how you use it! Day to day, big projects, sharing files with friends and family - we want to know about it.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Stop saving screenshots to dropbox!

Stop saving screenshots to dropbox!

sci buzz
Explorer | Level 3

Please help!! I have been trying for hours to stop saving every screenshot to Dropbox.  I never initiated this and it's very frustrating to not find accurate advice in the help section.

 

There is NO "import" tab anywhere under my dropbox preferences.  I have already unchecked the "share screenshots and screen recordings using Dropbox" as well as "Enable camera uploads for:" photos and videos.

 

Having all my screenshots in Dropbox makes my work take longer because I can't see them clearly enough when adding new inventory to our system and quickly uploading shots.

 

I have MacOS Big Sur 11.3.1

1 Accepted Solution

Accepted Solutions

Re: Stop saving screenshots to dropbox!

Walter
Dropboxer

Thanks for the screenshot @sci buzz!

Can you please install the latest, stable version of our desktop app (it just got out yesterday) and let me know if you notice any difference?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

View solution in original post

5 Replies 5

Re: Stop saving screenshots to dropbox!

Walter
Dropboxer
Hi there @sci buzz, thanks for joining our Community and sorry to hear you're having issues with this.

Did you reboot your computer at all after disabling your screenshot syncing through the app's preferences?

If you did and this still persists, please send me a screenshot of how it looks like on your end so that I can have a visual too.

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Stop saving screenshots to dropbox!

sci buzz
Explorer | Level 3

Hi Walter,

 

Yes,  I've turned the computer off and on, but the boxes were unchecked from before.  I never did the "Set up" to automatically back up my desktop to Dropbox.

 

Here is a screenshot of my settings:

Screen Shot 2021-05-11 at 3.04.37 PM.png

Re: Stop saving screenshots to dropbox!

Walter
Dropboxer

Thanks for the screenshot @sci buzz!

Can you please install the latest, stable version of our desktop app (it just got out yesterday) and let me know if you notice any difference?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Stop saving screenshots to dropbox!

sci buzz
Explorer | Level 3

Hi Walter - I contacted Dropbox support yesterday because it was driving me crazy, lol.  That's what they recommended and the issue is now fixed.

Re: Stop saving screenshots to dropbox!

Walter
Dropboxer
Glad to hear it's working now @sci buzz.

Take care and see you around the Community! 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Need more support?