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Bruce K.14's avatar
Bruce K.14
Explorer | Level 3
3 years ago

Sync error after reinstallation of Ventura 13.2.1 and running Running DropBox V169.4.5684

I am using DropBox  V169.4.568 on a fresh install of Ventura 13.2.1. Files also synched with Adobe Cloud initially reported as 3 unable to sync files on DropBox Desktop. I was unable to resolve this ...
desktop
Dropbox Plus
Error Messages
Mac
Setting up the apps
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Bruce K.14, sorry to jump in here, but could you update to the latest version of the app from this page and let us know if syncing gets stuck again?

 

Also, did you try clicking on the 'How to fix' options shown in your screenshot? 

Bruce K.14's avatar
Bruce K.14
Explorer | Level 3
3 years ago

Walter

Thank you for your response. The fix file message says to "unlock" 39 files. The file information does not indicate that the files are locked. They are on the cloud, "DropBox" but not on the device with the sync error. They are on this machine which is not adversely affected.

 

I will explore the steps listed in your message.

  • Bruce K.14's avatar
    Bruce K.14
    Explorer | Level 3
    3 years ago

    Walter 

     

    I have updated it to DropBox V170.4.5895 . No Joy. Problem persists.

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