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cpk1's avatar
cpk1
Explorer | Level 4
4 years ago
Solved

Unresponsive Dropbox icon on surface Pro 3

I have installed and reinstalled Dropbox on my Surface Pro 3 and it appears to be working. However, if I single click on the icon in the taskbar nothing happens: I do not get the list of current activ...
desktop
Setting up the apps
  • Rich's avatar
    Rich
    4 years ago
    cpk1 wrote:
    If I double click on the icon it opens my folder view of the Dropbox directory, a view which I cannot change because I do not have access to the preferences.

    Try a CTRL left-click to access the legacy menu.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi TruthworkMedia, are you files in the Dropbox folder taking up space on your computer?

 

Are you on a paid plan currently according to this page?

TruthworkMedia's avatar
TruthworkMedia
Explorer | Level 4
4 years ago

Yes, we are in a paid plan. I uninstalled dropbox from my computer at the moment and now only working off of select files I download from the website version. Every time I tried using dropbox, all the space in my SSD would fill up despite choosing "online only" setting.

To be fair I haven't checked if the other files I wasn't using were actually downloaded, but since dropbox was the only thing I kept in that SSD, I assumed dropbox the culprit.

  • maryblue75's avatar
    maryblue75
    New member | Level 2
    3 years ago

    hello! I seem to have the same issue

    just on mac ventura ios. 

    i reinstalled the app again but still same. 

    The icon 

    upon opening the app

    does not show the grey dot (as other apps show when they are open, as i have set this like that)

    and the mac menu is not renamed as usual with the name of the app (dropbox) but instead just shows the name "Finder."

    When clicking the dropbox icon,  you just get the finder showing the synced files. 

     

    my issue right now is I want to change some preferences for syncing and I cant since this is accesible only via the app menu ...

     

    its as if the app is not opening properly. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey maryblue75, sorry to see you're having trouble.

       

      Which version of macOS is your computer running?

       

      And have you updated Dropbox to the new version of Dropbox for macOS yet?

       

      If you just hover over the Dropbox icon in your menu bar, what do you see?

      • maryblue75's avatar
        maryblue75
        New member | Level 2
        3 years ago

        thank you

        I just updated the latest version ios Ventura, and

        I updated the dropbox version too  and I reistalled dropbox too, already 2x times more, 

        and at all these occations, the dropbox icon does never show up in the menu bar.

        It only appears at the dock. 

        When clicking on the dock Icon, the finder opens, and shows the drobox folder with its files, but still, at the menu bar, there is only the finder.

        I had dropbox before at the previous ios version so I know that this is not a normal behaviour of drobox. 

         

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