cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We just wanted to say thank you! Check out our customer appreciation video here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

When using Selective Sync, Dropbox starts adding files to the main folder.

When using Selective Sync, Dropbox starts adding files to the main folder.

FredericoFerreira
Explorer | Level 3

I'm using Selective Sync to organize my Dropbox folder, but by doing this Dropbox starts adding random files from the folders I'm using Selective Sync on. How to undo this? Are these copies of those files? Or the actual files? Anyone getting this issue? Thanks in advance.

5 Replies 5

Megan
Dropbox Staff

Hi @FredericoFerreira, welcome to our Community! 

 

It is definitely unexpected when you use selective sync, to have content added to your Dropbox folder. Are you certain that these files are coming from the folders you're trying to remove locally from the device? 

 

Also, which version of our app do you use on your end? You can find this by locating your Dropbox icon on the menu or task bar, next to your WiFi and hovering your mouse over it. 

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

FredericoFerreira
Explorer | Level 3

Yes, I am certain that these files are coming from the folders you're trying to remove locally from the device. It is adding more as we speak 😕
The Dropbox version I am using is 170.4.5895

Megan
Dropbox Staff

Hi @FredericoFerreira, could you let me know the app's precise syncing status? 

 

If you could also send me a screenshot of what you see on your end, when you access your Dropbox folder locally, that'd be amazing. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

FredericoFerreira
Explorer | Level 3

The new added files seemed to be corrupted or a copy of the original ones, so I just went ahead and deleted them! Thanks anyway 🙂

Megan
Dropbox Staff

Any time @FredericoFerreira

 

If you need us, you know where to find us. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    FredericoFerreira Explorer | Level 3
What do Dropbox user levels mean?