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Windows app crashes when returning from sleep mode

Windows app crashes when returning from sleep mode

crankyinjun
Explorer | Level 4

EVERY time that I return from sleep mode the app crashes.  Any thoughts?

1 Accepted Solution

Accepted Solutions

Re: Windows app crashes when returning from sleep mode

Megan
Dropboxer
Thanks for the info @crankyinjun

Let's try uninstalling the Dropbox desktop application, and then re-installing it. 

What happens when you do so?

Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Windows app crashes when returning from sleep mode

Megan
Dropboxer
Hey @crankyinjun, welcome to our Community! 

What's the version of the Dropbox app you have installed? 

You can check if you hover your mouse over your Dropbox icon on the task bar. It should look like: xxx.3.xxx or xxx.4.xxx. 

Also, what OS do you use at the moment? 

Let me know, and we'll take it from there.
 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Need help with something else? Ask me a question!
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Re: Windows app crashes when returning from sleep mode

crankyinjun
Explorer | Level 4

Dropbox Version: 124.4.4912

Windows OS: 10 Pro

Re: Windows app crashes when returning from sleep mode

Megan
Dropboxer
Thanks for the info @crankyinjun

Let's try uninstalling the Dropbox desktop application, and then re-installing it. 

What happens when you do so?

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

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    Megan Dropboxer
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    crankyinjun Explorer | Level 4
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