Apps and Installations
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Dropbox 3.2.6 on Windows 7
Hovering over icon in system tray, it just says "connecting" and never does. File I updated last night still not synced today.
Clicking on the icon, box pops up and says "Dropbox is starting." It doesn't
Guys I was able to resolve this issue on my own, Dropbox support (even the paid support) was no help what so ever. I will put the steps I took to resolve this below. These are the steps that worked for me, I am not responsible for any data loss if you attempt to use the steps below.
UPDATE: I have now successfully used the above steps on 3 other computers and resolved the issue on all 3, I hope this works for everyone having the same issue! No clue what caused it in the first place...
Exact same issue with freshly installed windows 7. Already checked all firewall settings. The Dropbox is added to the exceptions in antivirus (Kaspersky internet security), Still stuck in "Connecting"
I have the same problem and it looks like no one else on here knows anything either????? Does Dropbox have no support....now I'm wishing I didn't upgrade to Dropbox business at 99.00 a year. Now no support...yikes...bad customer service??
I have the same problem as well on multiple machines. I've emailed Dropbox off of my account and off of a pro users account who is also having this issue(hoping for a faster response time). Troubleshooting steps I've tried include:
I'm at a complete loss and Dropbox continues to send me canned responses, even on the paid user's account...
-Update: when re-installing Dropbox, after completing "installing dropbox" the window disappears as well as the start bar its almost as if explorer.exe crashes?
This is ridiculous!
I had this problem for a while after updating/installing McAfee. I had to add Dropbox to the "whitelist" of approved sites and it worked. I believe I had to approve the Dropbox application that ran in the background, not simply the website. It's been a few months and I don't remember the details anymore.
If you're running McAfee, you can do a Google search on McAfee and Dropbox to find out how to fix the problem.
Thank you, I appreciate the input but I've completely disabled my antivirus (which is Webroot) and it still doesn't connect. This tells me that it has nothing to do with the AV. I've also stopped my firewall at the same time and still no luck, its nothing on my end blocking the connection its something corrupt with the install, especially since I cant fully uninstall it EVEN though I delete everything related to Dropbox.
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