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dropbox app stuck on looking for deleted user folder

dropbox app stuck on looking for deleted user folder

marian b.2
Helpful | Level 5

"Dropbox needs to change permissions for the Folder /Users/mmini/.dropbox"

 

When I upgraded to an iMac, this user folder "mmini" followed me, and it bugged me, so I changed it.

Now the Dropbox app is looking for it, can't find it, and therefor can't run.

 

I have tried this:

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Dropbox-needs-to-change-permissions-fo...

 

but it didn't work.

I have tried uninstalling and reinstalling the app, but that didn't work.

I have tried restarting. Nope.

 

help?

Please and thank you--

 

1 Accepted Solution

Accepted Solutions

Re: dropbox app stuck on looking for deleted user folder

Walter
Dropboxer

Hey there @marian b.2, sorry to jump in here, but have you tried an advanced reinstall yet? 

Keep us posted with the results!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

8 Replies 8

Re: dropbox app stuck on looking for deleted user folder

Megan
Dropboxer
Hey @marian b.2, welcome to our Community! 

As a first step, can you let me know the status of your Dropbox desktop application? 

In addition, any screenshots of the message you see on your end, and the folder you're referring to would be super helpful.

Keep me posted.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: dropbox app stuck on looking for deleted user folder

marian b.2
Helpful | Level 5

Hi Lori,

The status of the dropbox desktop application is that it is not functioning. Its icon is even greyed out in the applications folder.

Screen Shot 2021-07-06 at 9.18.14 AM.png

When I try to run it it gives me this message:

Screen Shot 2021-07-06 at 9.19.02 AM.png

and when I type in my password, the message disappears and the app does not open.

 

Re: dropbox app stuck on looking for deleted user folder

Hannah
Dropboxer
Hey @marian b.2, sorry to just jump in here!

Keep in mind that this message is requiring the user name and password of your user account on the computer, not your Dropbox credentials. 

Are you putting in the correct info?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: dropbox app stuck on looking for deleted user folder

marian b.2
Helpful | Level 5

Yes, I am.

Re: dropbox app stuck on looking for deleted user folder

Megan
Dropboxer
Let's try one more thing @marian b.2.

Please follow the steps shown here and keep me posted on the results. 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: dropbox app stuck on looking for deleted user folder

marian b.2
Helpful | Level 5

Thanks, but as mentioned in my original post, I already tried that.

What happens is that both "Make me the owner" and "Apply to enclosed folders" are greyed out. And yes, I unlocked the lock.

I did try this on the sub-folder /Dropbox and clicked on "Apply to enclosed folders", but it didn't solve the problem.

 

 

Re: dropbox app stuck on looking for deleted user folder

Walter
Dropboxer

Hey there @marian b.2, sorry to jump in here, but have you tried an advanced reinstall yet? 

Keep us posted with the results!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: dropbox app stuck on looking for deleted user folder

marian b.2
Helpful | Level 5

THIS IS THE ANSWER!! Thank you so much, Walter!!

 

All best,

Marian

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    marian b.2 Helpful | Level 5
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    Walter Dropboxer
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