Hi, I have Dropbox app on 2 work PCs. Thus I keep my data sync-ed. Suddenly I've noticed that the data is out of sync. The Dropbox app is not reaching the cloud data. I've tried to connect to www.dropbox.com - no way. Timeout. Various browsers (Chrome, FF, Brave), different PCs and OSes (Window10, Linux Mint), at last, even my neighbor from his ones - to no avail. But when I've used the modem connected to the Internet via mobile provider - I've got success. Actually this message is composed in this way. Yesterday my ping www.dropbox.com returned success, today - not. Similarly, yesterday I could trace the route till 162.125.72.18, but today this is broken too. My provider cannot help me, they say. I'm desperate. Any help appreciated!

Hi all, could you try the suggestion outlined here and let us know if it improved matters for you at all?

dropbox.com is not available via the Internet provider, but OK via mobile

19 Replies

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d is
Explorer | Level 3
4 years ago
Today's trace route has the last successful IPs:
91.204.213.201
213.248.84.106
and then * * * a lot of times and timeout
But, once again, yesterday the routing was OK till the dropbox.com
Walter
Dropbox Community Moderator
4 years ago
Hey d is, sorry to hear you're having issues with connecting to our website.

Could you please send us a screenshot of the exact error you're getting when trying to access your account on our website?

Have you made sure that this is not caused by an antivirus or a firewall?

Keep us in the loop!
d is
Explorer | Level 3
4 years ago
Hi Walter,
Thank you for replying!
The message is simple and it varies with the browser. But the common idea is: not connected due to timeout.
E.g. FF says:
The connection is timed out
This site can't be reached
Chrome:
www.dropbox.com took too long to respond
An error occurred during a connection to www.dropbox.com

Please note, the Dropbox client fails to connect as well. No error messages, just no sync.
No firewalls, no anti-viruses on my Linux PCs.
My neighbor has the same results on the Windows one.
Andrey8
Explorer | Level 3
4 years ago
Hello, Our company is an internet provider in a small town in Ukraine. From May 30, 2022, your resource is no longer available for our entire pool of IP addresses.
IP 195.250.47.0/24
AS59602

Please provide a reason.
Our email is [removed per the Community's Guidelines]
In addition to the war that is taking place in our country, your lack of attention to our problem is still lacking.

Sincerely, Director of Forpost LLC
Malovatsky Andrey.
Mavamaks
Explorer | Level 3
4 years ago
My IP adres was blocked by dropbox.How to solved this problem?
Walter
Dropbox Community Moderator
4 years ago
Hey d is, may I ask if you've also tried another wifi network or if you've contacted your ISP again to ask for more information about this?
Walter
Dropbox Community Moderator
4 years ago
Hey Andrey8, sorry to hear about this.

I just merged your post under this thread as it kinda echoes the OP here.

Could you provide some additional information about the issue you're facing and/or some screenshots so that we can have a visual too?
Walter
Dropbox Community Moderator
4 years ago
Hey Mavamaks, sorry to hear you're having issues with this.

I just merged your post under this thread as they seem similar.

Can you please let us know if you've contacted your ISP about this and where exactly you're located at the moment?

Any additional information is more than welcome!
Mavamaks
Explorer | Level 3
4 years ago
Hi, thanks for your reply. Yes , my situation is the same. I call my provider, they can connect with dropbox.com , but I cannot . They say me that problem with communication dropbox and my home IP address. I can connected in my dropbox account via mobile net only. I am from Ukraine ip 194.54.163.183
fraserka
New member | Level 2
4 years ago
So I have a colleague in Ukraine ... we was able to get on Dropbox on 5.31 ... but was unable to get on today (not even when I sent him a link to upload to). Anyone found a work aroud?