dropboxd does not start in Ubuntu Server 20.04 LTS

[kleber_naccarato]

I've installed Dropbox in my Ubuntu box twice. 

The first time,  I downloaded and installed the 64-bits DEB file from https://www.dropbox.com/pt_BR/install-linux

using APT. That worked fine! After the installation, the script downloaded and saved the dropdox daemon and required files in ~./dropbox and ~/dropbox-dist folders. After downloading, the script opened up a dialog box requiring the dropboxd to start in order to complete installation but the daemon did not start. I tried to start it manually using dropbox start -i and ~./dropbox-dist/dropboxd but both did not work.

I've then manually removed the dropbox installation following the instructions of https://help.dropbox.com/en-us/installs-integrations/desktop/advanced-reinstall. Then, I installed again the dropbox using: sudo apt install nautilus-dropbox. Same thing: installations ran fine but dropbox did not start again. Once again, I tried to start it manually and all I get in the stdout is:

(base) klebernaccarato@ultra-kpn-inpe:~$ dropbox start -i
Starting Dropbox...dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._openssl.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._padding.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/apex._apex.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtWidgets.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtCore.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtGui.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtDBus.cpython-38-x86_64-linux-gnu.so'
Dropbox isn't running!
Done!
(base) klebernaccarato@ultra-kpn-inpe:~$ .dropbox-dist/dropboxd 
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._openssl.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._padding.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/apex._apex.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtWidgets.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtCore.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtGui.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/klebernaccarato/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtDBus.cpython-38-x86_64-linux-gnu.so'
(base) 248 klebernaccarato@ultra-kpn-inpe:~$ dropbox status
Dropbox isn't running!

I also tried to start using the icon in the GNOME interface and it also did not work. Basically, dropboxd is not starting in anyway!

What I'm doing wrong or am I missing something?

Thanks! 

[Jay]

Hi @kleber_naccarato, thanks for messaging the Community!

As you're experiencing this issue with the Dropbox desktop application, I'd recommend contacting the support team for further assistance

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

[kleber_naccarato]

Thanks Jay.

Done!

Ticket ID #13569806

[Jay]

Thanks for the ticket ID, I've added your comments there to expedite matters on your behalf.

[kleber_naccarato]

Tks a lot!