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help instalaling my dropbox

help instalaling my dropbox

INGAL2021
New member | Level 2

I need help because I can't install dropbox on my pc and open the application

file:///C:/Users/usuario/AppData/Local/Temp/dropbox_errorddozh1kc.txt

:

bn.BUILD_KEY: Dropbox
bn.VERSION: 114.4.426
bn.constants.WINDOWS_SHELL_EXT_VERSION: 46
bn.is_frozen: True
machine_id: 9db46937-0556-4f4a-8983-da26e8f65bce
pid: 10096
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.415.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.415.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\usuario\\AppData\\Local\\Dropbox'
real_path='C:\\Users\\usuario\\AppData\\Local\\Dropbox'
not found
parent mode=0o40777 uid=0 gid=0
dropbox_path: None
not found
parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\114.4.426\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\114.4.426\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\usuario\AppData\Local\Temp
TEMP: C:\Users\usuario\AppData\Local\Temp
tempdir: 'C:\\Users\\usuario\\AppData\\Local\\Temp'
real_path='C:\\Users\\usuario\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 7803, in main_startup
File "dropbox\client\main.pyc", line 2963, in run
File "dropbox\client\main.pyc", line 1562, in startup_low
File "dropbox\client\reporting\event.pyc", line 472, in __init__
File "dropbox\client\reporting\event.pyc", line 484, in _initialize_reporting_thread_controller
File "dropbox\client\reporting\persistent_events.pyc", line 62, in __init__
File "dropbox\client\reporting\persistent_events.pyc", line 222, in __init__
File "dropbox\client\reporting\event_log.pyc", line 119, in __init__
AssertionError

That is the error, which generates me on my pc

 

thanks 

Nelson

 

1 Reply 1

Re: help instalaling my dropbox

Jay
Dropboxer
Hi @INGAL2021, thanks for joining the Community!

It does seem like the app is having issues when trying to install.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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