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Re: After macOS Sierra upgrade I get "Mac "your computer restarted because of an error&amp

After macOS Sierra upgrade I get "Mac "your computer restarted because of an error" message

Dan78
Helpful | Level 6
Just upgraded to macOS Sierra. Now when I try to link Dropbox to my external drive the mac crashes with a "your computer restarted because of an error" message.

Dropbox says I should move my files back to their "original" location, which I assume means my Dropbox folder should move to my Macs internal hard drive. But - how do I move the synced files if Dropbox won't start?

I'm a newbie to both Dropbox and the Mac, so please be gentle.

Thanks!
1 Accepted Solution

Accepted Solutions

Re: After macOS Sierra upgrade I get "Mac "your computer restarted because of an error&amp

Dan78
Helpful | Level 6

@Mark wrote:
Hi Dan,

I'd be tempted to try and do the following:

-Uninstall Dropbox software completely
-Move the Dropbox folder manually back to your internal drive
-Reinstall Dropbox
-Follow the advanced options to link to the new location. It will say it is already a location so just agree that and merge.

That was almost what I needed to do. Thanks Mark. What I ended up doing was creating a dummy dropbox login in order to login to that existing dropbox install on my Mac. Had to do that because I couldn't un-install it until I had logged in, and I couldn't login with my existing ID because doing so caused Mac to crash. 

 

I set the dummy account to point to the Mac drive. Then uninstalled, manually moved the files, and reinstalled. Dummy account started syncing, so I paused the sync, unlinked the dummy account, and relinked the real account. The real account came up pointing to the Mac drive and it's syncing now. Looks like that's going to work for me. 

 

Thanks again for the help. 

 

 

View solution in original post

4 Replies 4

Re: After macOS Sierra upgrade I get "Mac "your computer restarted because of an error&quo

Dan78
Helpful | Level 6
Oh. Forgot to mention that I turned off iCloud already and still get the error.

Re: After macOS Sierra upgrade I get "Mac "your computer restarted because of an error&

Mark
Super User II
Hi Dan,

I'd be tempted to try and do the following:

-Uninstall Dropbox software completely
-Move the Dropbox folder manually back to your internal drive
-Reinstall Dropbox
-Follow the advanced options to link to the new location. It will say it is already a location so just agree that and merge.

 


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Re: After macOS Sierra upgrade I get "Mac "your computer restarted because of an error&amp

Dan78
Helpful | Level 6

@Mark wrote:
Hi Dan,

I'd be tempted to try and do the following:

-Uninstall Dropbox software completely
-Move the Dropbox folder manually back to your internal drive
-Reinstall Dropbox
-Follow the advanced options to link to the new location. It will say it is already a location so just agree that and merge.

That was almost what I needed to do. Thanks Mark. What I ended up doing was creating a dummy dropbox login in order to login to that existing dropbox install on my Mac. Had to do that because I couldn't un-install it until I had logged in, and I couldn't login with my existing ID because doing so caused Mac to crash. 

 

I set the dummy account to point to the Mac drive. Then uninstalled, manually moved the files, and reinstalled. Dummy account started syncing, so I paused the sync, unlinked the dummy account, and relinked the real account. The real account came up pointing to the Mac drive and it's syncing now. Looks like that's going to work for me. 

 

Thanks again for the help. 

 

 

Re: After macOS Sierra upgrade I get "Mac "your computer restarted because of an error&

Ed
Dropboxer
Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access it here: http://bit.ly/2lNKIxT

Thank you!



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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