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Can't upload photos from Samsung phone to Dropbox

Can't upload photos from Samsung phone to Dropbox

1competa
Explorer | Level 3

Why cant dropbox upload my photos from my Galaxy phone

4 Replies 4

Hannah
Dropbox Staff

Hey @1competa, sorry to see you're having trouble.

 

Can you give us some more info as to why you're not able to upload your photos to Dropbox?

 

Are you talking about manually uploading the photos or the automatic camera uploads?

 

Are you perhaps getting some kind of error message?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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1competa
Explorer | Level 3
Manual upload from gallery on samsung galaxy s21 ultra

1competa
Explorer | Level 3
Manual upload from gallery on samsung galaxy s21 ultra then go into Dropbox and press upload nothing happens

Hannah
Dropbox Staff

Thanks, @1competa.

 

So, if I understand correctly, you're opening the Dropbox app, you're tapping on the + button to upload a photo, but nothing happens.

 

Can you try to clear the app's cache with the steps in this article, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    1competa Explorer | Level 3
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