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Dropbox has changed the files on my Mac.

Dropbox has changed the files on my Mac.

Sully1
Explorer | Level 3

I downloaded Dropbox onto my Mac desktop. It synched my Desktop files and I do not want that. I have stopped in synching and backing up, and my files are no longer showing in Dropbox, but my folders; Desktop, Documents, etc are no longer visible in Finder and other odd things are happening, i.e. I cannot attach a file, because it does not show me what is on my Desktop, only what is listed in Finder which are two USBs, the hard drive, external back-up etc. 

I want to delete Dropbox and return to how my Mac was before downloading it. Very worried that I've lost files. Any help really appreciated. 

 

S

 

9 Replies 9

Re: Dropbox has changed the files on my Mac.

Hannah
Dropboxer
Hey @Sully1, thanks for joining our Community!

Can you please confirm that you still see your desktop files in your Dropbox folder, in the 'My Mac (computer name)' folder?

If so, after making sure you disabled the computer backup feature, you can manually just move your desktop folders back to their original locations.

Let me know if you need anything else!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox has changed the files on my Mac.

Sully1
Explorer | Level 3

Hi Hannah, 

Thanks for getting in touch.

the My Mac folder is no longer visible in the Dropbox folder.  All I can see is this: { } .Media Preference.plist

Re: Dropbox has changed the files on my Mac.

Sully1
Explorer | Level 3

I am still waiting for a reply....someone please help!

Re: Dropbox has changed the files on my Mac.

Sully1
Explorer | Level 3

I posted this last week:

I downloaded Dropbox onto my Mac desktop. It synched my Desktop files and I do not want that. I have stopped in synching and backing up, and my files are no longer showing in Dropbox, but my folders; Desktop, Documents, etc are no longer visible in Finder and other odd things are happening, i.e. I cannot attach a file, because it does not show me what is on my Desktop, only what is listed in Finder which are two USBs, the hard drive, external back-up etc. 

I want to delete Dropbox and return to how my Mac was before downloading it. Very worried that I've lost files. Any help really appreciated. 

 

Hannah replied:

Hey @Sully1, thanks for joining our Community!

Can you please confirm that you still see your desktop files in your Dropbox folder, in the 'My Mac (computer name)' folder?

If so, after making sure you disabled the computer backup feature, you can manually just move your desktop folders back to their original locations.

Let me know if you need anything else!

 

I replied to her:

Hi Hannah, 

Thanks for getting in touch.

the My Mac folder is no longer visible in the Dropbox folder.  All I can see is this: { } .Media Preference.plist.

 

A day after that I replied again:

I am still waiting for a reply....someone please help!

 

That was four days ok. 

Can nobody on this forum help?

 

Re: Dropbox has changed the files on my Mac

Sully1
Explorer | Level 3

Can nobody on this forum help?

Re: Dropbox has changed the files on my Mac.

Megan
Dropboxer
Hey @Sully1, I hope you're doing well! 

Have you managed to disable the Computer Backup feature? 

If so, did you choose to "Keep content in folders on this Mac/PC" or "Leave content in Dropbox"? 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox has changed the files on my Mac

Hannah
Dropboxer
Have you checked your Trash, to see if you can locate your files there?

Also, do you perhaps see them in your deleted files page in your Dropbox account?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox has changed the files on my Mac.

Sully1
Explorer | Level 3

Hi Lori

I did disable back-up and opted to keep folders on Mac. There are some that look corrupted. 

In response to Hannah, they aren't in the Trash, can see some that were deleted in Dropbox. All I can see in Dropbox is this: { } .Media Preference.plist.

This is very stressful and I have been asking for help for a week. Can you please help me resolve this as soon as possible so I can delete Dropbox. 

 

Sara

Re: Dropbox has changed the files on my Mac.

Hannah
Dropboxer
Can you please send me a screenshot of what you actually see in your Dropbox? 

Thanks.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Sully1 Explorer | Level 3
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    Megan Dropboxer
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