Dropbox team folder structure changed

[LZiegler1]

This morning Dropbox did a database update and all the folders in our work Dropbox are now under main folders with each users name. What has happened? Is this a new folder structure that Dropbox implemented? I cannot find anything about such a change.

[MrColJ]

Thank you!  

I came into the office today with some people saying they couldn't get on, others saying all their files were showing 0kb size.  Troubleshooting, I noticed all of my files have been moved from /dropbox/client/file.pdf to /dropbox/username/client/file.pdf.  So millions of files are not in their expected location. 

I haven't personally had it get in my way yet, but I'm confused as to where the world was told this was going to happen, and I'm scared to death with long file names.  Filename maximum is set to 256 characters on both operating systems, and that includes the folder structure.  So, for example, c://user/colin/dropbox (company name)/First Last/client/filings/initial/2022/June/2022_06_30 Spreadsheet of Outstanding Invoices.xlsx is 130 characters.  In a business, it doesn't take much for at least one file to magically hit 256 and not sync; we face it all the time.  And now that's effectively a different number for each person—since my name is 11 characters, a space and a slash, my max is now 243.

Our office is mostly Macs, and so far everyone affected has been on a Mac.  But the new root feature/bug is on the browser also, so I'm not sure that being on a Mac is related.

[MrColJ]

I just spent time with Customer Service chat.  It's a feature, not a bug!  It only applies to Dropbox for Business customers, and yes, will mean your computer will re-download everything.

Upcoming Business Team Changes 

As you can see from the link above, we are told to be excited about it (but without any actual reasons.)

[Jay · Accepted solution]

Hi @LZiegler1, @MrColJ, thanks for bringing this to our attention.

It sounds like your Dropbox Business team has recently upgraded to the new team space.

Your team admin would've received an email about this change and how to prepare the team for the upgrade.

You can read more about the team space in this article on the new structure for the team.

If you need any further assistance, please let me know!

[jeff6677]

This folder structure has crippled my company this week and has create chaos and confusion. Your rollout of this new 'feature' has been a disaster.