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Kreos
8 years agoExplorer | Level 3
Excel on Ipad Won't Save to Dropbox
I am having an issue saving excel onto my dropbox folder from an iPad. I cannot duplicate this issue on my computer though. I run into the issue when trying to save an excel for iPad file into a folder. I get the error message: "That file name won't work because it includes invalid characters or it's too long. Please try a different name". I have tried multiples of different names and it still will not work. I find it odd that this is only an issue from the iPad and that I have saved an identical length name 20 minutes before this issue from the iPad. There is no issue uploading the excel sheet into the same folder with the same name from my Mac.
- You may keep in mind the issue is currently actively investigated here by Frank_S, who has been following all existing cases affected internally, though it appears that this has been resolved for some users. I’d happily look into that with you, though I’d just need a little more info:
- Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of the third-party app, where you’re editing your files on your phone is also advisable.
- Secondly, could you include a step-by-step description of the behavior, so that I make sure to re-create on my end & understand what you’re experiencing?
Thanks again & once we have this info, I’ll do my best to analyze the case with you!
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- Allin18 years agoExplorer | Level 3
Mine has just started doing this now. Im getting the same msg as you.
My folder is shared and other ipad is having the same dramas. I cant work out how to fix it
- AirPirate8 years agoExplorer | Level 4
Same issue. No problems saving from PC (Windows 7). Only problem is from iPads (at least three) using Excel App running ios11 and also ios10. No previous issues using the same file for the last two months. The file path does not exceed 260 characters.
- Gap87848 years agoExplorer | Level 3
Snap same issues, I am using iPad Pro, only started last couple of days.
Does anyone have any ideas?
Kreos wrote:I am having an issue saving excel onto my dropbox folder from an iPad. I cannot duplicate this issue on my computer though. I run into the issue when trying to save an excel for iPad file into a folder. I get the error message: "That file name won't work because it includes invalid characters or it's too long. Please try a different name". I have tried multiples of different names and it still will not work. I find it odd that this is only an issue from the iPad and that I have saved an identical length name 20 minutes before this issue from the iPad. There is no issue uploading the excel sheet into the same folder with the same name from my Mac.
- Allin18 years agoExplorer | Level 3I've been on the live chat with drop box. Other files are saving ok. There saying it's excel. Live chatted office excel they were useless. I can save to drop box via pc and my phone but not iPad :s
- Mark8 years ago
Super User II
Are you getting any errors etc.?
Unfortunately Dropbox is correct. The issue with saving the files is the responsibility of Excel - Allin18 years agoExplorer | Level 3Hi Mark. This is the error were getting
That file name won't work because it includes invalid characters or it's too long. Please try a different name"
I've been using the iPad for over a year with no issues saving files until yesterday - Mark8 years ago
Super User II
Did Excel update overnight?
My iPad is at work so cant check versions. - Kreos8 years agoExplorer | Level 3No, my excel is the same version it has always been. weird that it stopped working one day.
- Kreos8 years agoExplorer | Level 3Excel saves to the iPad fine with the same file name just doesn't save into dropbox.
- AirPirate8 years agoExplorer | Level 4
I'm starting to wonder if the new "Files" app has something to do with it. I know there was a bit of integration between Dropbox app and Files app. No update to Excel on my side either. I'm hoping this can be resolved since we use this daily for work...
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