File Request upload feature is skipping large files

[lelanddutcher]

A folder with 55 items was uploaded with various sub folders. A few files were skipped on the receiving side resulting in only 46 received. Files skipped were not over the 50gb limit. There is no notification on the sender or receiver side that those files failed to upload or erroneously skipped (they were normal .mp4 as the others).

DB devs needs to investigate my last file request make, I can't keep using a paid service that fails its foundational use case. It's happened to me a few times now all with different file requests/people/file types.

[Megan]

Hey @lelanddutcher, let's jump right into this! 

Just to make sure I got this correctly, it sounds like you created a File Request that you sent to others. 

They uploaded content, that isn't visible on your end, and the content they uploaded didn't give them any error when they tried sending you using said request, is this correct? 

If not, feel free to clarify and let me know more.

Do you notice this behavior only on a specific folder path, or it doesn't matter?

Let me know more!